Monzon Auto Sales

The service was bad. The sellers sell the cars as if they had low mileage but when I take it to the service, I was told that I had much more than what appeared on the odometer

I've been Hearing about this dealership since long time ago so 3 years back i was willing to buy a car and went to Monzon Auto Sales. Since day 1 they all were so kind to me, friendly, Good Costumer service,can't complaint at all. Everytime i have a problem With my car i take it there and they are so happy to help me and have had always done it. I still have that car and Recently i bought a second car with them. I totally recommend it!!!

Save your trip to Hialeah.. This is the worst customer service I've experienced while looking for a used car. I dealt with an arrogant, uninformed salesman by the name of Carlos that everyone should avoid. Go somewhere else.

avoid buying in this places, their scammers, they double the prices and you dont even notice.

I want everyone to know that these people are a bunch of scammers. Please people.. I will ask you to stay away from them!! They pretend that they want to HELP you but in reality, they DON’T.. On February 8, 2014, I went to purchase a 2008 Honda Civic and the finance guy said, I promise you, I will get you financed. Well they sure did.. but how they did it, is ILLEGAL.. The application that was being sent to the bank said, I was giving TRIPLE the money down in cash and that I was also “trading” in my 2010 Nissan (who in their right mind trades in a 2010 Nissan with 55,000 miles for a 2008 Honda Civic with 109,000 miles). I took the car back and said, I don’t want this car, what you want me to do is “Federal” and I want my down payment back! Monzon Auto Sales said to me.. What if I lower your monthly payments and give you a lower interest rate? I said, NOPE – I am not interested in the car. What you’re doing here is ILLEGAL. So they said, OK, I will give you your down payment back but you need to come in on Monday because the owner is not here at the moment. Monday came and the owner was out for whatever reason.. All week I kept trying to go back and finally almost a week later, they said, OK, come in and we will have it for you.. When we arrived, they said sorry but you signed a non-refundable deposit, I said, I understand all that but the reason I don’t want your car is because I am not lying to the bank – this is illegal.. How can you expect me to lie. Monzon Auto Sales said, OK – I totally understand but under state law, we cannot give you your money back because you signed this paper. My response was, OK, in that case give me a copy of my agreement because I am taking this one step further! They then said, come back tomorrow and I will give you a copy of your agreement (yes that is correct, I never received a copy of my signed agreement the day that I purchased the vehicle – they claimed that they needed it first in order to send it to the bank – which it is my understanding, they are always supposed to give you a copy no matter what) that right there should have been a sign of who I was dealing with!! So I went back to pick up my signed contract the next day and they had the nerve to ONLY give me copies of the “signed non-refundable deposit”. When I asked for a copy of the contract they said since the loan had been pulled, they destroyed the papers.. Which is all a lie because they need to keep legal documents for at least 12 months.. I called the Police and once again, since I didn’t have a copy of my signed application, the police couldn’t do much. The guys actually had the nerve to put words in my mouth and one of them kept saying to me, I understand your mad bud you’re going to lose, I have been doing this for the past 25 years! The scammers at MONZON AUTO SALES are a bunch of THEIFS and I will make sure they go to court for all this! Please help me spread the news.. We all work very hard for our money for some scammers to just try and take it away from us!