Findlay Toyota

These guys are always on it every time I take my car. I've always received great service and they always wash my car. The first time I came to Findlay was because I didn't want to take my car to a closer Toyota because they're always busy and their employees aren't as friendly. Thanks for the great experience and I will be back again.

They make you smile because they know how to make the whole buying experience so easy. You can relax while they do all the work. They enjoy pleasing you.

I live in the NW by Centennial Toyota but called to get a service quote from Findlay (I can't stand Centennial Toyota, I've had too many bad experiences with their service department. I find them to be shady and unprofessional. They've remove my email several times when there's been a problem so I can't take their satisfaction survey!). Anyways, instead of taking advantage of me, I was told by Phil Crabtree the service I requested was unnecessary. Thanks for your honesty Phil! That demonstrates integrity! Also, the receptionist has very good phone etiquette. I've called several times and have never been blind transferred.

Every negative thing you have heard about car dealerships, you will encounter at Findlay Toyota of Henderson.



I do have to start out by saying that this is partially my fault for not printing out the offer and description of the vehicle before going in. But this dealer, Findlay Toyota has NO integrity and ZERO respect for their customers!!!



The unit had just come out of the shop for inspection, so it hadn't been detailed and there was no window sticker yet. . They started negotiating at $26K even though they had listed a price of $25K. (I found that out when I got home) Immediately jacked up the price by a grand since there was no tag in the window.



Ad said it was certified. They pulled the certification out during negations.



I made one request in the whole deal. Clean the mud off the frame. It was caked in mud. No problem said the sales manager. I will leave them a note to make sure it's completed. I go back Monday, asked the sales manager if they had cleaned the mud off. His response, I sure hope so. Go to the vehicle, take a look underneath. You guessed it. Caked in mud. They hadn't touched the outside except for the quicky wash they did on Friday. Water spots everywhere. Bird crap on the windshield. At least they got most of the dog fur out. Could not get out of that place fast enough.



I hate the fact that I dealt with this dealership. I hate they they have no integrity, no respect for their customers. And I hate that I allowed myself to be manipulated by Findlay Toyota.

So I put a down payment of $3,000 and they sold it while we were waiting on paperwork! They didn't warn me or anything. It was Gaspar and Rick, they took my money to hold the car but still sold it to someone else. Why? More money? I'm so upset! I'm back at square one after so much stress!

They are good, but, you have to watch out what's on the contract, read thoroughly and look at the charges. Do the Math every time they show you something and look what are the promotion or giveaways. You have to get something before you buy a car because you are spending a lot of money. We all deserve something like a Toyota Keyhain, ipad or something to make us happy.



We spent $40,000 at the dealer and they never give us nothing even though they had a mini ipad giveaways that day. They said I need the mailer, I told the salesperson that I got rid of the mailer & he said he can't give me the mini Ipad :(. When I spoke to his Manager 2 days after I bought the car, he told me that I don't need a mailer as long as I mentioned that I wanted the mini Ipad before we close the deal, so that, they will put that in the contract. I spoke to the Customer service manager, she did her best but no luck, I spoke to the salesperson's Manager, still no luck. WHY? because the deal is over and no matter what I do they won't give me the mini ipad anymore. It would be nice if the Manager offered me something like, a Toyota keychain, or a hat or something else, if they really can't give me the mini ipad.



At the end of the day I'm happy because I got 0 APR and 0 down even though I had a bankruptcy last year. I'm just sad because the Manager did not try to make us happy.

The salesperson did great, Thank you JOHN GARTRELL!!!