G & H Tire & Auto Center

If you need anything from a simple oil change to the most major repair the Gray family at G and H Tire and Auto is the way to go! My family drives from New Bern to Havelock to have all of our repair and tire needs met.

G&H Tire has great service. Very honest people (:

I have been going to G&H for almost 10 years. I won't be giving them any more business.



About 2 years ago, I asked them to fix an electrical problem in a car. They told me it was the alternator after just looking at it. When I told the Mgr. that we had just replaced it, he asked which mechanic did the work, because he ripped us off. I told him that I had been the mechanic. He changed his story and did a diagnostic and it needed a wire replaced for about $20.



Last July, the Hwy Patrol towed my car to G&H after it had been involved in an accident and totaled. I tried to pick it up before the holiday weekend and the young man there at the desk asked me if I'd pick it up the next week and promised not to charge me for the whole weekend. It was getting late and he wanted to get off for his holiday. On Monday, I was charged the entire weekend's storage fees.



Last Friday, my son took his vehicle there to have a tire replaced. They could not remove the tire because it has an after market specialty lock lug nut to prevent theft. They are specially made for race cars so the tires don't fall off. G&H did not have the tool to remove the specialty lock nuts, so my son supplied his. When my son picked up the car, the mechanic laughed at him and whispered to the counter girl. Within 4 hours of his picking up his car, the tire fell off of the car and the entire side of the car was torn up on the asphalt. When we discussed it with the company, they claim it was not their fault and they suggested the last person who worked on it was at fault. The last company, we told them, was them, G&H. Then they claimed that someone, within 5 hours of going to their office, must have just happened to have the specialty tool required to take of the lock nuts and that the mechanic laughed at my son because he had left the car running and forgot it and the battery went dead. So, they admitted to having let the battery go dead, but denied being incompetent and causing the tire to fall off.



The best the dumb girl at the counter could do, when I told the listening customers to check their tires before they leave, was to tell me I was banned from doing business with them. Seriously??? Does she really think my coming back will EVER be a problem? They are incompetent and possibly malicious.



Take your car elsewhere. Run in the other direction. While I have had 2 good experiences with them, 3 have been bad. Getting good service two out of 5 times is not good odds!



Judging by the comments, if you are someone who can give them federal or state recommends or you are a family friend, you get good service. If they think you are joe schmo, they'll rip you off. Incidentally, I worked for the USPS for part of this time and now work for the state. Strike three and they are out. They no longer get the benefit of the doubt.