Village Veterinary Clinic of Hamburg

Called for appt. for a free well visit for adopted SPCA cat. They said they would honor it but could not give my an appt. right away. So made appt. for a week later. The day before I called to see if I could get my dog in for his 3 yr. rabies shot, too. Said they could not. So I said ok then I will just bring in the cat ... and that I was looking for a new vet for both because we had a really bad experience w/ our previous vet when we put down out other cat. She put me on hold and came back and said she could take both animals the following week. Then I mentioned that our new adopted cat has been scratching his ear more than I thought usual. Said ... well that's not a well visit and we cannot waive the $35 well visit you get with SPCA adoption. It will cost $47 (or $49) instead. Made no sense. If they find something wrong with your SPCA adopted pet they charge you for what is supposed to be a free visit??? Tried 3 times to explain this and she just did not get it. Took pets elsewhere.

Horrible place. Tried to tell me my dog had a tumor and needed surgery soon. They charged me a fortune for false information. Confered with my own vet and found out there was no tumor. They are there to just take your money. I cringe to think what the outcome would have been if they had operated. There are many more qualified vets in Hamburg than these people. Also very expensive. Save your money.

I have been taking my pets there for years and have used there doggie daycare.....recently my 2 dogs have been having issues, the one had x-rays taken and came home with a bad cough and the puppy somehow got worms...I scheduled dental work for my older dog $800-1000 worth for this week and this morning I get a phone call from the office manager that they are dumping me as a client because they say I am not happy with their service....and that they will REFUSE to treat my animals....how's that for customer service????? Very disappointed with their attitude after years of going there....

Its a wonderful place! we took our puppy there or an injury on his paw, they gave us several options and costs. The people are wonderful and truly love animals. It is our new vet for all of our animals! an excellent place

I have no problem with the medical services, or treatment by the vets, or vet techs, however, they are MONEY first animals second. I have an elderly dog that needs dental care. I offered a significant payment the day of care, much more than any cost of proceedure, with the balance to be paid with equal payments over the next 3 months. I am a senior, and they treated me like an 18 year old kid with no credit history. I have never not paid a bill. They obviously don't need my business. Dr. Pol they are not.