Bertolo's Pizza

There is no half or zero star rating. Absolutely horrible! Placed an order today at 4:30 (my iPhone has a record of it) and told the man I'd be there at 5:00 to pick it up. Arrived at 4:55 and was told by the staff that my order was never placed, they had no record of it, and hadn't had that order all day. Okay, so I'm a liar? I told the manager on duty (woman) that I was unhappy. She turned her tone completely negative towards ME and said, "Ma'am, I can give you a 10% discount but THAT'S IT." I told her I had been to Bertolos once a month for over 5 years and I would never be back again. She didn't even bat an eye. The worst service I have ever received anywhere, and management needs to examine their customer service and the lazy teenagers they employ there. Everyone I know will be told not to go there.