Sears Optical

I've been to this same location since they've opened... Recently they've changed Optometrists, but I have never been disappointed. I saw another review on this place claiming a bad experience and I REALLY had to interject.. Many of their complaints seemed as if they'd EASILY been taken care of if they'd only used common sense and went through the correct avenue of communication... (Not only did they claim the sales person talked them into a lense that they "didn't want," but also an entirely different frame style??? Did the Salesman have a Gun? LOL. Just SAY NO THANK YOU.) Sorry, I really don't like making open accusations like this, but neither I, nor either of my friends that go to that location, have had an experience even remotely similar to what was explained in the other review.. It sounds like a poor excuse to get the glasses AND a refund, why else would they try the corporate office before the store??? (Since I've went here, I haven't went to any other business.)

My wife and I paid over $1,200 for eyeglasses and "FREE" sunglasses, in July of 2015. The eye exam was pleasant, but the process of buying the frames and lenses was a nightmare. The salesman was very pushy, talking us out of the frames we liked and instead pushing us to get frames that we didn't really care for. He also told us that we needed to get the progressive bifocal prescription lenses for our sunglasses, even though we didn't want the reading portion to be part of the sunglasses. He told us we wouldn't be able to see the dash gauges in our cars properly without the progressive lenses. Well first we got a call that our order was in. Drove all the way to the store only to find out that just our sunglasses were in. Why would they call us in for only half of our order? Well wearing the sunglasses gives us both a headache. The long distance (top) portion of the lenses are good, but the progressive bifocal prescription was a horrible idea for our sunglasses. Looking down at our dash gauges is just a blurry mess. We have to tip our heads way down in order to see the gauges clearly. This is obviously not a safe way to drive. A few days later our regular eyeglasses arrived at the store. My wife called them to check on our order, and they told her the glasses were in. Sears never bothered to call us to tell us the glasses were in. After picking up our eyeglasses, we have found that the progressive line is way too high, and we cannot sit and look straight at anything as it is blurry. I understand that you need to tip your head to some degree when using Progressive lenses, but you shouldn't have to tip your head way down just to see things clearly straight ahead. Of course we are both somewhat unimpressed with the frames that the salesman talked us into as well. So in the end, we spent over $1,200 for glasses that we do not like and cannot wear. I would like to buy my glasses elsewhere, but Sears never bothered to give us our written prescription. I paid for the eye exam, so why wouldn't I receive a copy of my prescription? I'm sure this is to try and force you to buy your glasses from Sears. After arguing over the phone, they have agreed to give us a written copy of our prescription if we drive back down to the store to pick it up. So, one trip to get our eye exam and order our glasses. Another trip to pick up our order, only to find out that it was just our sunglasses that came in. Another trip to pick up our regular eyeglasses. Finally a fourth trip just to drive in and pick up our prescription. My wife has called the corporate headquarters several times, but they refuse to get involved. So we are going to make a fifth trip to Sears Optical to try and get our money back. What a complete waste of time and money! Sears isn't just losing a future customer for eyeglasses, but also for appliances, lawn equipment, clothing, and housewares items. Sears used to be a company that we felt good about doing business with. I guess times have really changed over the past few years. :-(