Sears Auto Center

My husband showed up to our appointment that was scheduled when I bought tires online and was told we did not have an appointment and they would not put our tires on! Also was told that we would have to pay a second install fee of $18/tire because even though the breakdown cost shown on the online receipt, which showed $11.96 auto installation fee, $12.00 haulaway/disposal fee, $4.00 environmental fee, plus paying for rubber valve stems did not cover installation and it was not free!!!! Also was told that he could not cancel our order, we would have to do it ourselves...because he was too busy and had too many other customers to help. When asked if we could speak to a manager, was told very rudely by a "fill-in" (we were never told his name, just repeated times that he was from an Alpharetta store that had just closed), that the manager was not there because he was moving, all the while rolling his eyes about it! Ridiculous excuse for customer service!!! You have lost a repeat customer, we have gotten tires and services here many times before... including tires for my husband's truck a year ago at the very same location that were bought online and DID include free installation. We had excellent customer service that time, but because of this will NEVER, EVER come to this location again and will tell everyone we know to stay away! No wonder Sears stores are closing left and right if this is the norm!!