Brook-Mill Television

I’ve taken old electronics to Brook-Mill for repair since they were located off Brooklyn Avenue on the south side. I tool an older Onkyo receiver in yesterday for diagnosis and to see if it was worth fixing (after Best Buy told me they don’t do that). They are an authorized service center for some brands. Once I took an old portable radio in, and they gave me a suggestion for how I could minimize the problem without a new part. They are frank about the junk people bring in, which may explain why some people complain about their “bedside manner”.

I had great service from Mr. Jackson. He came to look at my washer and I was very happy with him. He was very polite and knew what he was doing.
Cheryl Towers

I called about our 9yr old 47" Phillips TV, explained our problem, the guy was extremely polite and nice, explained what he thought it might be, I decided to have them send a tech to see exactly what the answer to the problem is, tech will be here tomorrow. I am quite happy so far.

Wow, what a terrible experience...Very rude people, very incompetent. Took me three trips to this place to try and get an amplifier fixed, and they still could not fix it. Avoid at all costs. Go to Sweetwater.

Dropped off a Pioneer head unit to have a fuse replaced and was told it would take a couple days to repair. 5 business days later they hadn't even looked at it. When I explained that I had my entire dash torn apart waiting for it to be fixed the guy on the phone (Jared Yorke) RUDELY told me "then come in and pick it up". Worst customer service I have experienced in many years. I wouldn't have them repair a toaster. Sad when people like that who are dealing with the public aren't smart enough to realize that customers are basically signing their paychecks...

I personally understand the value of locally sourced parts, and the expertise that comes with them.