Bronstein Properties

Terrible! Just terrible! They don't call back when you leave a message. When you do get them on the phone they hurry and rush you off making you feeling like they not even really listening nor will attend to your needs. Pointless to even talk to them on the phone because on week they will day one thing then next week another so best bet is to record convos or use email as documentation. They do nothing for the apartments because they don't want to spend money. No matter how long you been living there they don't accommodate for ANYTHING!

We live at an apartment building in Queens on 73rd Street. I thought that the building was fine--even if they were a little bit negligent in fixing water damage in our apartment caused by the storm.



However, then we found out that we had bedbugs. The people above us had them, too, and we were never notified. We had our apartment sprayed 5 times, and now, after 2 months, they're back. They are all over our side of the building, and we are paying a lot of rent for the privilege of living out of plastic bags. Although they state that they do notify adjacent apartments in writing of bedbugs, it is not the practice of the management company or the pest control agency they use to do so. They do not notify, inspect, or treat adjacent apartments for bedbugs, which means that we have done more work bagging, cleaning, and vacating our apartment than anyone else in the building.



We have spent a tremendous amount of money bagging and cleaning our belongings, and have been living out of plastic bags now for almost five months. Every time they've come to spray we have to rent a hotel room because we live with my grandmother, and she had trouble breathing after we returned the evening of the first spray. So now we need to go to a hotel so that the room has time to ventilate the next day before she sleeps in it. We would move if we could afford to do so, but the expense of living like this has wiped us dry. They admit no responsibility and are not accountable in any way, shape, or form. Every time their terrible pest control agency comes to spray, they find another reason why it is our fault, even though we have spent a considerable about of vacation time and money doing everything they have asked of us. The PCO admits no responsibility for ineffective treatment (they blame the management company for not inspecting adjacent apartments) and the management company accepts no responsibility for the problem not being solved (they tell us that it's the PCO's fault). The bottom line is that other apartments around us have bedbugs and have not been inspected or treated.



DO NOT RENT FROM THESE PEOPLE. I can't stress it enough. They are terrible. Whatever deal they have going with their PCO means that there is no disincentive for them to just keep spraying, and spraying, and spraying--even if there are no results. They even had the nerve to raise our rent this year after all that we've been through and wouldn't negotiate it down. If we had any choice we'd be out of there in a heartbeat. 2013 has been the worst year of our lives thanks to Bronstein Properties.