FlameMaster Chimney Sweep

Alan Mason, (Flamemaster) came out to clean my chimney Nov. 2020. He said my fireplace was unusable and he would install a fireplace insert for $10,202.42 He required $9277.42 down to get started. We unfortunately trusted him and paid. We didn't hear from him again for a month, then he returned our calls with different stories about missing parts. Three weeks after that he came out, put the fireplace insert and chimney parts in our garage (supposed to be installed in the living room), removed my old fireplace (a lightweight gas one) and took the top off my chimney. He said he couldn't get to the rest of the chimney and left, leaving all our heat flowing out the hole. Temps at that time were below zero. I removed the rest of the chimney myself the next day and sealed up things as best as I could. Al didn't come back to work on it till Feb. 25, more than a month of ridiculous heat loss. Our energy bills more than doubled during that time. Only after calling him several times and warning of legal action did he respond to my calls. He then installed the fireplace insert wrong, stacked over16 ft. of class A chimney pipe on top with no support, and left a big hole where an attic insulation guard should be, never provided or installed chase cover I paid for. Lied when asked if he installed the blower. Left a hole in drywall, didn't connect fresh air return, basically left it unusable. The manufacturer’s rep told me the insert SHOULD NOT BE USED without the proper supports placed. Lamemaster (Alan Mason) told me I do not need a permit for him to do the job. The county informs me I do. He still has not completed the work; has told me more than six times, when I do finally talk with someone, that they will call me back to let me know when he will work on it. Then no one ever calls back. The most dishonest company I have ever dealt with, and I’m an old guy.