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10/25/2011
I bought a pair of boots at the marysville location of journey's a little less than a month ago (return policy-30 days). They cut off the circulation to my feet but the guy helping me told me they'll stretch out a little bit as I was wearing them. He then told me I could go home and wear them around the house a little bit to see if they fit better then, and I would still be able to return them for a full refund. So I went home, wore them for 5-10 minutes around my house, and decided i'll just return them. I go to school and work so it didn't happen right away with my busy schedule, but was still within the 30 days. When I went to return them at the Everett location the manager named Mike(assumption on the manager part) told me he won't return them because I wore them outside. I was polite and told him I never wore them outside, and he told me I was lying and then pointed to the front of the boots and said there were scuff marks. If there were, I couldn't see them. Then, when I said i'll go return them to the store I bought them from, he told me he'll return them but only because he doesn't feel like dealing with me, and then pretended like he was going to call the other store and ask if they told me I could wear them inside. I don't know what the point of that was, maybe to make me confess I was lying(which I wasn't)?? While he was having the other employee finish the return he kept telling me how there's no point in lying and that I should tell the truth, and then proceeded to tell his employee (while looking at me) to just damage them out because they can't be sold because they've been worn outdoors and are ruined. I've never had a problem with returning anything in my life. I don't return things I've worn or ruined. I can't believe this guy was such an a**hole to me! Love journey's but am going to avoid that location like the plague from now on!
Details
Phone: (425) 348-0753
Address: 1402 SE Everett Mall Way Ste 170, Everett, WA 98208
Website: http://www.journeys.com
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