New Heritage Wood Floors Inc

installed our solid hardwood floors after doing some leveling. We paid more for leveling, we were ok with stability of installation only. We were given the cheapest lowest grade of hardwood with excessive ugly character. Which I specifically requested not to have. All the bad wood in the stack was installed in closets and some thru out the flooring instead of him replacing bad pieces. Worm hole wood was installed also and I was told this was tree branch marks and couldn't be avoided. I specific request was wood will very little character, sturdy, and brown. I didn't receive any of what I ask for except a wood floor. Very disappointed in product installed and final finished product which had scratches thru out the 2000 Sq ft of wood, swirl marks, discolorations everywhere excessive and a werd color stain that looked like it was not applied correctly, stain smears like some one dropped stain and smeared it, left spots of stain, cracks in some of the wood, large stain dirty marks in the closets and excessive bad wood in the bottom of the closets. These floors will never look beautiful due to the low grade and quality of the wood. We had to pay an additional almost $11,000 to have them re sanded, repaired and restrained. So we paid over $21,750

for damaged, scratched wood floors with excessive character, all the things we did not ask for. We feel this was very poor quality work which gave us scratched up, damaged flooring and poor workmanship.