Enjoy Better Coffee

I have been a customer in good standing for about one year. In October of 2014, Enjoy Better Coffee cancelled my account and refused to honor any further orders I had placed. They gave no reason for this other than the the following: "Unfortunately, we cannot satisfy your high standards for services with our company. Therefore, we decided to not do business with you." I had no idea to what they were referring and asked them to explain what they meant. I had just placed an order for my usual case of coffee through their website and had spoken with no one there! No email I sent was answered after that first one so I appealed to the Better Business Bureau for help. Unfortunately, other than to tell the BBB the following: "“This customer is unpleasant and offensive. We had problems with her and more likely will have in a future." Once again, I had no idea to what they could be referring and still had no inkling as to what had happened to ever make them think the things they were stating. I am virtually convinced they must have my account confused with that of another customer but cannot be certain since they will not answer properly. I have subsequently reported them the the State of Ohio Department of Consumer Complaints and am awaiting resolution, however, if what the BBB told me is true, that any business has the right to not do business with a customer, I do not know how this can be resolved. All I can do is warn others of what has happened and if they can do this to me, they can do it to anyone! Buy your coffee elsewhere before you, too, are refused access to your account and are insulted beyond all reason.

This place is pure class and tranquility. I love the ambiance in here, relaxing, calm and lots of good aroma that swirls around the tea house.