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Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (618) 281-5880

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advantage
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discover, master card, visa, amex
AKA

Carr, Jessica

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Reviews

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KW
Kelly W.

09/01/2015

Overall

I just took my cat Malcom to this clinic yesterday for the first time for itching and it was a great experience! They were able to work me in and the staff was very friendly and answered all of my questions. Thank you for taking care of us! We will be back!!

US
Unhappy S.

09/27/2014

Overall

This is by far the worst animal clinic I have ever been to. You would be better off taking your pet anywhere else! All they care about is charging you an arm and a leg and once they've exhausted all your limbs after promising they'd save your pet they let them die. I took my cat in with a minor bite wound. As my cat was going into shock, they refused to help him until I payed them $500 on the spot. It took me about an hour to come up with money. They waited until then before doing anything. They don't care about their patients, just their pockets. Thinking they would clean out the wound, making sure it wasn't infected I agreed to the amount. They said they could save him. After bringing him home, I noticed he was dripping blood from the 1 staple. I called them immediately and they said that's normal, it would go away. It didn't and persisted the next day. I took him back for them to fix it where they hadn't the first time. They charged me for coming in and said they weren't worried about it. The next day things continued to get worse. I brought him first thing the next morning and they said they would have to do surgery immediately because of an infection. They said unless I paid $700 right then he would die, and that wasn't even including the charges for the surgery that would also have to be paid on the spot. I told them I didn't have that on me at the moment, but I probably could tomorrow. They sent me to an emergency clinic that said they could treat him. After rushing him to the clinic, 30 minutes away, they said they couldn't treat him, that they weren't experienced enough to perform that surgery which the vet told me they had called them beforehand and said that they could. That vet charged me 1/3 the amount to make him stable enough to transport to yet another vet. The vet also told me that this infection could have been treated Monday, which I thought had been done at their office. They also told me he was never given strong enough antibiotics. When I called the vet again to see if they could perform the surgery, they said they were all booked up that they could have earlier. I decided to take him to the trusted vet back home immediately. He died about 30 minutes later on the way. They can't treat minor infections. My pet had no internal bleeding, no broken bones. If I had taken him anywhere else he would have survived. If you love your pets don't take them there. Treat them at home yourself, you'd have a better chance of their survival. My aunt experienced a similar situation at the very same clinic. Her pet also died from a similar mild,easily treatable infection. They killed my best friend. I buried him at home today, in blood, sweat, and tears. He will be deeply missed. I hope this post will save someone else's pet.

Details

Phone: (618) 281-5100

Address: 1400 Columbia Ctr, Columbia, IL 62236

Website: http://www.bellsonanimalhospital.com

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