TGI Fridays

Christmas Night dinner... Server was great but basically had to do the manager's job of damage control as well. Our orders were mistakenly delivered to some other table. Ok, mistakes happen. So we had to wait double time for the kitchen to re-make our ordered dishes. Server came and asked us if anyone (I.e., the manager) had come by to explain what had happened. Of course, answer to that was "no" and remained that way for the rest of the night. We did get comp'd for a bowl of soup for our inconvenience (and kudos to our server for making that happen). But yet, the manager never came by to apologize on behalf of TGI Friday for the order screw-up... could not spare two minutes of time out of the near two hours we were there to even give us a "make-good" line. It left me wondering: If the manager failed to take responsibility for the shortcomings of the staff members responsible for the screw-up, then what else is that same manager failing to take responsibility for in the service granted to the customer base of this establishment by the staff under that manager's watch? It definitely makes me weary of coming back to this place with the same trust I did prior to today. Caveat emptor... BUYER BEWARE!

1. Lobster tails were rubbery, not steamed as requested with massive amounts of salt which totally destroyed the taste not to mention they were very small

2. Fully loaded mash potatoes here means one piece of chive, no sour cream, and cheese that wasn’t melted with a total quantity of less than a ¼ cup of mashed potatoes

3. Massive amount of salt poured directly on top of the vegetables. Wife is very sick today

4. Drawn butter for the lobster was a tablespoon of sea salt and a ¼ teaspoon of oil on top. This was NOT butter. In fact it wasn’t even margarine

5. Definition of a martini with this restaurant is NO vermouth, and the cheapest and most harsh vodka that is available. Drink tasted more like wood grain alcohol than anything else. Additionally the martini glass was not even filled two thirds full

6. Way overpriced for a small Lobster dinner for my wife and a small steak dinner for myself. $97 dollars.

7. Lastly, everytime we tried to order an item, we were told it wasn’t available. Three times in a row for one visit.