City Looks Salons

BEWARE THEY ARE REOPENING UNDER A NEW NAME "CLOVE" probably because of all the bad reviews and complaints they have ?I wanted to post a photo of the mess I am left with after spending 470$ at this salon on their Facebook page. Unsurprisingly they have blocked anyone from posting photos on their page,and after reading many other bad reviews I now know why.

I was supposed to have rose gold ombré and I also got a keratin treatment. After washing with the expensive products they insisted I purchased in order to "guarantee" the treatment my hair was left brittle and dry. I'm talking a good 4 inches of damage ! It's fried. They wanted me to sign a release form and pay to have it notarized in order to get a refund. Where is the logic in that?! I have to pay to get a refund ?! They would not budge on the issue and when I told the owner I would be going to the media with this she told me she will be printing out all of my reviews and showing her attorney and that it will come back to bite me! Sorry but I've already been bitten by a hair disaster , not much more you can do to me.

Not to mention they took back the product I returned and never gave me a refund because they refused to do 2 seperate refunds and wanted refund services and product together. So now almost 500$later I have fried hair and no product.

I will be contacting avedas corporate office next and the news.

I hope I save someone else from the emotional distress of having their hair ruined and then being treated like a problem.

WORST SALON I'VE EVER BEEN TO. I asked for an experienced stylist and the stylist they gave me (Sarah P.) has only 3 yrs. - I don't know about you but I don't consider that experienced. Just the same, I gave her a chance and she gave me the worst haircut I've had in 20 years. I went back to the salon the next day and asked to speak with a manager. She wasn't there so I asked that she call me - which she never did. I was going to chalk it up to a bad experience (we all have them) until I got a postcard in the mail about how my "happiness really matters" to them. So I called the salon and spoke with the manager Connie. I explained what happened and she set an appointment for me to see Jessica. I go to the salon the day of the appointment and was greeted by the receptionist who instructed me to sit down and she would "let someone know" I was there. I sat down and observed her placing a piece of paper on what looked like an empty station. After waiting for 15 minutes without being acknowledged by a stylist, I looked around to see three stylists: one applying foil highlights and two with patrons with wet hair being cut. Clearly, no one was ready to see a new client so I left. I called the salon the next day to speak with the manager Connie and was told she wasn't in. I called the day after that and was asked to hold. When the girl (Megan) got back on the phone she said she was told to tell me "there was nothing else they could do for me." I asked again to speak with Connie and she told me she wasn't there. When I asked when she would be there, Megan said Connie was in and out and she didn't know when she’d be there. I told her they sucked and hung up the phone. Other than Connie, who seemed genuine, as far as I can tell the staff is snobby, inconsiderate 20 somethings who think they are better than everyone and don’t know what customer service is or how to cut hair. Do yourself a favor and DON'T WASTE YOUR TIME OR MONEY.

This place is really the best pick if you are looking for a fine place to go to and pamper and get a makeover for yourself. I am really becoming a fan of this place.

All they do is overcharge you for everything..the owner is rude and they have no customer service skills..i wouldn't set for in there again if your paid me