Carilion Behavioral Health

I visited this hospital in April 2015 for an outpatient knee surgery. They denied my patient right to have a support person present during the preparation for surgery. When I complained the nurse responded with "How would you like it if people came and watched you do your job?" That did not inspire confidence. They also did not follow proper procedures for informed consent for the anesthesia-- throwing a consent form at me after I was already undressed, without my glasses and in the staging room minutes from the surgery and not giving any explanation of what drugs would be used, possible side effects, or choices. Communication was terrible. I was given no information on the details of what would happen after I was unconscious. For example, I awoke with a completely green leg and had no idea why and my gown was hanging open-- didn't know whether it had been opened/taken off/etc or why. I thought I'd just had bad luck with my nurses, but as I talked to company "patient advocates" and management, I found it was a corporate culture. There is a profound lack of compassion or respect for their patients and their families. I will never use this hospital again.

Dr Grubb was very rude to me and told me he was not able to see me fuse to the medication I was on, even though I had narrowing of my c4and c5 . He refused to tell me what was wrong with my back I had to call me primary doctors office who told me. He mumbled under his breath as he left about my meds and told me to go home and put ice on my back and go for a walk. I wouldn't recommend Dr Grubb to anyone. I was also in the waiting room which was crowded for over a hour and I had to stand the whole time. Then when they got me I was in the room for over 2 and half hours just to hear he couldn't help me.