Leashes & Leads

We have used leashes and leads for boarding our dog for several years. We have generally been happy with their services. We purchase specialized food there and recently moved vet care to the clinic located in their facility. As a loyal Leashes and leads customer I was disappointed in the recent customer service we received. They have a policy of charging an entire nights boarding if your dog is not picked up by noon on your "check out" day. We have had a stay in the past where we were unable to return until after 5PM and have payed the extra fee. Today we were cought in single lane traffic. We called from to road to say we may be 20 to 30 min late. We were promptly reminded that we would be charged. We then stated we would then consider picking her up in the AM instead, we were told that that was not possible because they were completely booked solid. We ended up arriving at the check out desk at 12:14 and were charged the extra fee as promised. When we were handed our dog we were told that she was due to go to the bathroom and hadn't been taken out yet. We arrived home and immediately checked the on line reservation site for an overnight stay for a dog of the same weight etc as ours. According to the web site there was space available. We were very disappointed in the attitude and dishonesty we received with the employees on the telephone. Leashes and Leads clearly has a large number of clients that our patronage will not be missed and our review will most likely not be chosen to post. We will not be returning. We do not want to be treated like someone is doing us a favor. We are paying for a service.