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Today: 7:30 am - 5:00 pm
Tomorrow: 7:30 am - 5:00 pm
94 Years
in Business
Accredited
Business
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Western New York's premiere Home Services Company!
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- General Info
- Zenner & Ritter is Western New York's premiere Home Services Company. From Heating and Cooling, to Automatic Standby Generators, to Water Heaters and Plumbing Services, there is simply no better choice than Zenner & Ritter. Indeed, for over 80 years, Zenner & Ritter's has provided: Western New York Homes and Businesses with an unbeatable combination of Affordable Prices, Quality Work, and Reliable Service. With our Best Price Guarantee, Zenner & Ritter Customers always receive a great price and never need to haggle! Serving Buffalo and all of Western New York since 1930, Zenner & Ritter is a family owned Home Services company that emphasizes quality installations and reliable service. Clients receive dependable and personal service coupled with unmatched expertise.
- Email Business
- BBB Rating
- Extra Phones
Fax: (716) 834-8210
- Services/Products
- Heating & Cooling Service 24/7 Plumbing Services 24/7 Furnaces Air Conditioners Boilers Generators Water Heaters Solar Systems Geothermal Systems Plumbing Contractors Residential Duct Cleaning Sales
- Brands
- Aprilaire Indoor Air Quality Products, Bradford White Water Heaters, Briggs & Stratton Generators, Bryant Furnaces and Air Conditioners and Boilers, Buderus Boilers, Dunkirk Boilers, Energy Star (NYSERDA and BPI), GE Generators, Generac (Guardian) Generators, Heil Furnaces and Air Conditioners, Honeywell Indoor Air Quality Products, Lennox Furnaces and Air Conditioners, Peerless Boilers, Rheem Furnaces and Air Conditioners, Rinnai Tankless Water Heaters and Space Heaters
- Payment method
- master card, check, financing available, all major credit cards, debit
- Location
- 3404 Bailey Ave Buffalo 14215. Nearest cross-street is Highgate. On the corner with Wilson Farms. Just south of UB-South Campus.
- Neighborhoods
- LaSalle, North East
- Associations
- BPI Certified Contractor!
- AKA
Zenner & Ritter Heating & Cooling
Zenner & Ritter Home Services
Zenner & Ritter Inc
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Reviews
The customer service is terrible! The woman on the phone is so rude that we decided to switch to another plumber after she called us. Her attitude is totally unacceptable....horrible....
Their technician did not call the owner of the property despite giving them specific instructions to contact before he came in. I called the owner and asked him if he could let me know what work was done. Mr Brian Ritter (Owner) came in personally today and explained to me what work was done on the unit. I gave them 5 stars as Mr Ritter had the courtesy to come in to explain and has good business ethics.
I called this morning to set up an appointment for a furnace tune up. The woman told me there would be someone in the area that afternoon and they would be there between 12 and 5. A five hour window is pretty unreasonable, but I agreed. At 4:45, still not hearing anything, I called and was told I was "the next call". 5:20 rolled around and I called back. They were closed! The number sent me through to a call service and I told them that I had had enough and to cancel my service call. Ten minutes later a man called back and said that I was informed that I was "the next call" and wondered why I cancelled. He also said he could not yet reach his worker because he was in a basement (so obviously not yet finished with the previous customer even at 5:30!). I would love to rate their service, but I waited over 5 hours and they never showed up. Stay away from this horrible company. Go anywhere but here.
Details
Phone: (716) 833-2463
Address: 3404 Bailey Ave, Buffalo, NY 14215
