Cook Moving Systems, Inc.

I moved on the 14th of April and this was the best move ever...very friendly staff also funny...I will never move myself again they did an excellent job...thanks!

If you're thinking of using Cook, I would recommend that you save yourself time, money and frustration by just throwing all your belongings in the trash.





We paid for disassembly and moving of furniture, as well as disconnecting and moving appliances. (Pay careful attention to their inventory sheet, they'll mark brand new, unopened items as "dented, soiled, scratched, etc).





After the move we had thousands in damages. Cook delayed and delayed, and we had to constantly keep calling and emailing to get any response. They finally sent a letter saying they would pay couple hundred dollars and said we were settled. They refused to cover damaged appliances, saying they were not responsible for the appliances no longer working after the move.



I've moved multiple times across the country. This was, by far, the worst moving company I have ever encountered.



UPDATE: After several complaints they forwarded our paperwork to an "independent cargo claim settlement company" (which happens to have a blank website and no registration on record I could find). This company somehow assessed the damage without every seeing anything, and claimed several damaged items where "questionable" because we didn't report them on the day of delivery. (Cook Moving themselves told us we had 90 days to inventory damage and submit our claim.) They only thing I find questionable is this company's reputation.



This entire fiasco still boggles my mind. How a company can claim they aren't responsible for accepting working appliances and delivering them broken is insane. They even claim that they weren't responsible for the plastic bins that had rat/mouse chew holes going through them.



Final warning: Don't trust the reviews on their website, they are heavily censored.



Still trying to get them to cover the basic items the broke. They literally had a company with a non-functional website working from a home in Arizona to provide a "report" saying they weren't responsible for the damages.

On the day of the move, the guys showed up an HOUR LATE. They were nice enough, but they were slow. as. hell. They charged by the hour, so my cynical/probably correct side thinks that the dawdling was intentional. I mean, they painstakingly wrapped a crappy fiberboard cabinet in 5 layers of plastic. I moved boxes myself, and a petite 32 year-old woman hefting a bin of canned goods should not be lapping a “professional” mover carrying ONE solitary kitchen chair (they seriously carried each chair one by one – even I can safely carry two chairs at a time). I’ve used movers several times before, and never had it go so slowly, even when moving into a 3rd floor walk-up with a cramped spiral staircase.



Nothing got broken or chipped.… but that’s kind of the point of hiring professional movers: they carefully and QUICKLY move your stuff without breaking it. We only hired them to move the furniture, not our boxes. It should not have taken 7 hours (yes, 7) for what was contained in our apartment. In the end, the $92/hour was NOT worth it.



When I contacted them about this, I was told that since I wasn’t actually *charged* for the hour they were late, that they didn’t consider it a problem, and it was our fault the job took so long because we asked them to put some of our things in the attic.

We recently made a move into a very rural area. Cook Moving had all the right equipment to make the move smooth and our household goods were perfect.

The people at Cook Moving really care about the bottom line - getting your household valuables moved safely and on time. It's not just a business, it's a way of life.