Body Details

I received 2nd degree burns!


Received a laser tattoo removal treatment, this would have been my 5th session which up to this point I had no previous issues. During my session with a new technician whom had never treated me before stopped a few times to increase the intensity of the laser.. when I asked why we stopped she said "I am aggressive, your paying good money and I know you want it off as soon as possible" long story short she ended up burning my arm with second degree burns and causing blisters the size of quarters. What I am most disappointed is the way Body Details handled the situation afterwards. After going back in to have pictures taken of my burns and talking to not 1 but 2 of there medical consultants and one being a plastic surgeon who both agreed I had second degree burns and that I needed two prescriptions .. a steroid and topical cream.. in addition to having the blisters drained, Body Details denies any wrong doing and claims this is normal when I told him we should conference call both of his medical consultants who disagree he refused and said if I did call he wouldn't answer his phone! That's the owner of company Brian, needless to say they lost a customer of 4 years, disputing my care credit charge, filed a complaint with both bbb and health dept.

Would give this place no stars if I could! I agreed to a set price for guaranteed tattoo removal. I paid over 5,000$ in the course of a year and prior to paying off my balance they treated me very nicely and treated all the areas we agreed to. Now after completing the financing they emailed me they are only treating 3 areas no matter what we have been doing for the past year. No one has returned my calls and I now have multiple areas with partial tattoos on my body. Angry can't even describe how I'm feeling.