Cabot Resole & Shoe Repair

Victor, the shop owner at Cabot Resole, is the finest shoe repair man I've ever found. He is an expert on resoling running shoes and hiking boots that other places won't touch. Don't throw them out, take them to Victor. You won't be sorry. Your old boots that fit so well, can be given a new life. You can send them in the mail. He'll return them in the mail. Short turnaround. Very good prices. Go to Victor. You'll be happy.

I visted this establishment last week for shoe repair. Mr. Harllov was great!

My shoes look awesome!! I was referred to this location from a friend, I am glad i went. I will be going here any time I need my shoes fixed or touched up.

I have tried to look past the proprietor's rudeness, as I like to support small businesses and like the "old" feel of the shop. When I dropped off my shoes last week to be repaired he told me that I walk funny and I had to beg him to resole one pair of boots, as he told me that they were cheap and not worth wearing. After this latest experience, I will not give him my business again. Today this guy refused to sell me shoelaces and ended up yelling at me. As I was looking at his shoelace rack (I keep forgetting to buy a simple pair of laces for some Converse tennis shoes when I am in places like Target), he yelled that I needed to tell him the size of the shoe before he would let me purchase the laces. I tried to explain it to him, and he began shouting that I didn't know what I was talking about. I told him that I would get the shoelaces elsewhere and he told me not to bother if I didn't know what I needed as it wouldn't fit anyway. I attempted to explain again, and he began huffing then stomped around the counter and grabbed a pair of laces specifically meant for men's black dress shoes (I had already told him that they were for a women's size 9) and yelled "give me $3." I told him that I would get the laces elsewhere, and he yelled at me again, saying, "finally you and I agree on something. Now go." I literally thought I might start crying.



I have never thought this guy did outstanding work, but it was good enough in the past. The rudeness combined with semi-shoddy work is definitely not worth it.

DO NOT GO HERE. I made the mistake of going back after they messed up a pair of very nice boots I had. They guy assured me when I brought them back to have them re-fixed that he had been in the biz for 35 years and that he never makes mistakes like that.



So, I brought him two pairs of heels. First, they weren't done on the day he had promised. Second, he lost BOTH pairs and made me scour the store looking for them and then accused me of not knowing what my own shoes looked like. Third, he assumed I wanted one pair stretched instead of repairing the heal, which would have been disastrous if he had actually managed to get the work done on time.



I think part of the problem may be due to the fact that the guy speaks very little English, but honestly, if you're going to own a run a business, you'd better be able to communicate with your clients.