Zazen Salon Spa

A breathtaking spa, so calm and relaxing. The staff is amazing, welcoming and accomdatimg. I have received waxing, hair coloring cuts by Kandice. She makes me feel so relaxed, very personable and ALWAYS goes the extra mile to make sure all my needs are met. Not to mention she is so talented at what she does, never letting anyone else touch my hair!

As a bride I can't say I would recommend them to another bride if you're looking to do the two part trial and day of hair service. When I went in for the trail I loved the facility and left feeling like it went really well. We proceeded to get our hair done because I already knew what to expect. Wrong. We showed up for hair the day of and the hairstylist had deleted all of her photos and video of my hair and didn't even apologize. She acted like it was no big deal that she was unprepared and had basically gotten paid to do a job during the trial that was completely pointless. My hair the day of did not end up looking how we had planned during the trial and I wasn't able to accommodate my veil. Not to mention the stylist commented on how I needed to correct the coloring in my hair. When I informed her I had paid another hair stylist to do it only the day before she told me she could fix it. I never thought anything was wrong with the color of my hair and found that to be a rude comment.

Can't even begin to sum up my disappointment. I booked an appointment after securing childcare and after a weeklong move from Montana on our way to Alaska-was ecstatic about getting my hair highlighted and a pedicure. It took forever to get balayage painted on my hair. I have a lot of hair but wow...plus I felt it was just getting all mashed together. I wish she would've taken a before and after like she said. The end results was so disappointing. It made my hair looked fried and orange. When I voiced my concern she (Abigail) was very nice and wanted me to be happy. She took me back agreeing to wet my hair back down and tone it again. The babysitter had shown up with my two children and the owner was holding my baby. Not sure why but apparently it was time to get me and children out, they were done for the day, and tough! So, I went to leave. Soaked hair and all. The receptionist could tell I was bummed. She then ran out after me saying I could have them put in toner and wash out myself, no guarantee on results. That is NOT what you pay $165 (plus tip) for. I took it since it was my only option and still very unsatisfied. Needless to say, I wouldn't recommend this salon one bit and will make sure to leave reviews elsewhere.

Worse spa I've ever been too. The management sucks! Very unprofessional, they threatened me. They charge you for an hour but don't give an hour massage. Very rude service reps! Crapy nail tech's that won't even fix a smudge before you leave the salon! Food sucks! All around a poor place to go! I would recommend any spa in town over this place! Supposed to be one of the nicest, but they treat you horribly! the only good thing at this spa is their facial-est! Don't accept their own gift cards, they talk down to you and don't believe the customer! Don't go to this spa!! Go to the chrysalis or anywhere but the Zazen Spa!

The day before my wedding, my bridal party and I went into Zazen to have a spa mani and pedi. While the 'spa' part of it was great, the end result of my fingernails was horrible! I had grown my nails out specifically for my wedding so that I didn't need to get acrylic tips. I had broken one fingernail, so the woman filed down all my nails to match the broken one! Then she asked me if I wanted them round or square for the french manicure...I told her as square as possible. Not only were my fingernails too short to see over my fingertips, she rounded all the edges. Then, she pulled out the white nail polish and started my french tips...the white polish was chunky and looked horrible! She then got up and left the room and let the other 2 girls in there finish my nails. Needless to say, I was appalled, not only at my nails but at the unprofessionalism of their employee. Luckily, I was able to get a late appointment that evening to have acrylics put on. I would not recommend this spa for anything more than the steam room and free beverages. ~Molly Ryan