Honda Auto Center of Bellevue

My wife and I bought three of our last four cars there. The only problem we had was waiting until they came down to our price. The people have been courteous and professional. The cars we've purchased have last with proper maintanence.

We were dreading the car buyng experience--too many bad experiences with less than honest car salesmen in the past and the entire negotiation process--but we were lucky enough to work with Kevin, and he made all the difference in the world--he is absolutely the best salesman with whom we have ever dealt. He was forthright, knowledgeable, sincere, and made the negotiations as painless as possible. The biggest problem we had was with the paper work (not so knowledgeable person in the finance dept that cost us a lot of time and multiple trips to resolve), but the General Manager made it his priority to resolve the problem quickly when we got him involved. We love the car and will return to the dealer in the future--we hope that Kevin is available the next time we buy a car! We give the entire experience 4 1/2 stars (1/2 star deducted for the paper work fiasco)

THIS IS A REVIEW OF THE SERVICE DEPARTMENT



A bit of intro, our Honda has been taken to Honda of Bellevue for many years for oil changes, regular maintenance services, and they always did a outstanding job.



HOWEVER!!! There was a smell coming from the car that I concluded was a cooling issue, because the radiator fan never came on. Note that prior to taking the car in, there was NO OTHER PROBLEM besides a slight smell. Being cautious, I took the car in to have them check the fan. They proceed to tell me the fan is fine, but the OIL PAN Gasket is leaking onto the exhaust manifold, so they want to replace the oil gasket. This seemed fishy to me, because I never detected ANY leak whatsoever, and they seemed to be unhappy because of an aftermarket oil filter (Sorry, Honda, for changing my own oil sometimes) but because of my track record with them, I trusted them to go about their work. $260 to replace oil gasket.



When I get the car back, there is now SUBSTANTIAL leaking of oil. I took the car back and told them that they did a shoddy job replacing the oil gasket and demanded that they fix it. Now they tell me that OIL is leaking from the Engine to the transmission through a faulty seal. So now they want to take apart the block and reseal it for $600+. This is pure BS, there was ZERO leak before I took it in. Now they are telling me that there were TWO leaks, one from the oil pan gasket, (which they presumably fixed), and one from the engine, yet before they touched the car, there was NO SIGN of ANY fluid leaking.



What scammers, liers, to fraudulantly manipulate this situation upon a very loyal customer of over ten years. I am very disappointed and I highly recommend everyone TO AVOID THEM AT ALL COSTS. They will scam you. If I could give them negative stars, I would



Summary

1. Car taken in for burning smell, suspected radiator fan malfunction, NO LEAKS PRESENT

2. Honda determines fan is fine, but they say oil pan gasket is leaking oil onto exhaust manifold. Replace oil pan gasket, $260

3. Car leaks oil immediately after driving off service lot

4. Honda determines that a seal is faulty between engine and transmission, want $600+ to fix

5. Customer says "Screw you guys, i'm going home."