More Info

RELAX IT'S RHEEM|RELAX. IT'S RHEEM|IT'S RHEEM

Email
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Brands
Admiral, Amana, Bryant, Carrier, Coleman, Frigidaire, GE, Ge, General Electric, Hotpoint, Intertherm, Janitrol, Kenmore, Lennox, Maytag, Payne, Rheem, Rheem/Ruud, Ruud, Sub-Zero, Trane, Trane/General Electric, Whirlpool, York, York Shipley, dishwashers, refrigerators
Payment method
amex, discover
Associations
BBB,Better Business Bureau
Categories
Other Information

Parking: Lot, Free

Reviews

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costaj2907

06/07/2012

Overall
Ryan was the technician that a...

Ryan was the technician that arrived at my house. He was very friendly and polite. He was also knowledgeable of his work and finished everything quickly while explaining what he was doing. The experience was an A plus!

jamesbailey443

05/29/2012

Overall
They have been great to deal w...

They have been great to deal with and are always professional when they come over. I recommend them all the time and will certainly use them again!

craigfarmer126

05/23/2012

Overall
Hank's Service has been great....

Hank's Service has been great. I like that their employees are competent and informative. We also appreciate that they were quick to arrive and offered fast accurate service.

alant972

05/09/2012

Overall
They called ahead like I asked...

They called ahead like I asked and gave plenty of notice for me to meet him at my house. They did a great job.

fallon1

11/30/2011

Overall
Hanks Service saved my holiday...

Hanks Service saved my holiday with fast respectful honest service, thanks sooo much! You can tell these guys are busy, but give them respect and they'll respect and treat you right. A+

maria51

10/17/2011

Overall
Always a fast response time an...

Always a fast response time and quality work. I have found Hanks to be a very reliable company.

carlton

10/10/2011

Overall
Mikes an excellent repairman, ...

Mikes an excellent repairman, very knowledgeable.

connieq

09/27/2011

Overall
Michael did a great job! I app...

Michael did a great job! I appreciate Hanks as a business because their product/service is super!!! A great value too.

marcymarcymarcy

08/26/2011

Overall
Hank's is fast and responsive....

Hank's is fast and responsive. I called because the grand kids are in town and we really needed the air. Hank's came through with the repair.

carson569

08/12/2011

Overall
They showed up promptly and ex...

They showed up promptly and explained what they were doing. There work was efficient as usual. They have really improved with their pricing too. I am and will continue to be a good customer.

adelle70

07/28/2011

Overall
Excellent service, they were a...

Excellent service, they were able to help me on Saturday. The got the job done quickly and right!

adelle70

07/28/2011

Overall
Hank's Service saved my house ...

Hank's Service saved my house from turning into a "hot" mess when my AC was not working. They were able to come to my house on a Saturday and fix the problem right away. The two gentleman that came to my house were nice, professional, and best of all hard working.

anibal7

06/07/2011

Overall
Mike from Hanks Services alwa...

Mike from Hanks Services always does an excellent job!!! He has repaired my AC and furnace and did a great job both times.

thomptx

05/18/2011

Overall
They were on time, very helpfu...

They were on time, very helpful, and I had no problems with them. I also appreciated the scheduling phone call.

sunnysmom

09/02/2010

Overall
Rude and Awful Service(no stars)

I bought a ac unit for them in July 2010 paid cash 4900 dollars when they came to install it they cut a huge hole in my ceiling they never repaired it. The unit has not cooled my home since its been installed. I have called plenty of times and even the receptionist agrees with me on how long it has to take to aknowledge the problem. Well today "Hank" called me and rudely hung up the phone on me-say they will be here tomorrow at 8:30 am. I have heard that too many times. James,Hike,Hank, Hank

Jr. they all blame each-other. I filed a complaint with the BBB and if this does not fix the problem I will have to take legal action. Read all reviews in the white pages, yellow pages, city search, yelp--research the business. Read filtered reviews also.They use different names but sames address and numbers-be aware.. DO NO DO BUSINESS WITH THEM--YOU WILL REGRET IT

sunnysmom

09/02/2010

Overall
Rude

I purchased a air conditioner unit in July 2010 it never cooled my 1000 sq ft. hm. On top of that Hank service cut a huge hole in my ceiling to install it and never repaired it. Now in September I have called plenty of times and even the receptionist agrees with me about how long this is taking to resolve. Hank called me and rudely hung the phone up his last words being"We'll be there tomorrow at 8:30 a.m." I paid 4,900 dollars cash and this is what I got. Lousy service VERY RUDE OWNER. I filed with the BBB. Don not do business with them you will regret it.......

luvladybug

07/29/2010

Overall
Sitting Cool now!

I've used Hank's Air Conditioning Service a couple of times now, over several years. Always happy and content once the AC starts blowing again. No hassle, replaced the inside blower motor and cleaned up, Thanks! Recommended.

serenacole

02/16/2010

Overall
Favorable Repair Service

Favorable experience, repair time frame, and most importantly service fee. Seems to be helpful to customers in saving funds and providing free tips to save from future costly repairs. Afterwards he pointed me to their website FAQ's for many free tips. Will use them again. RECOMMENDED!

Details

Phone: (512) 458-9962

Address: 11504 Morningsun Dr, Austin, TX 78737

Website: http://www.hanksacservice.com

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