US Heating Air Conditioning & Refrigeration Inc

From the onset with Janet running information between us, our rental management company and USHAC's technicians, everyone was always pleasant. It took three visits and three different technicians to replace three different issues (fan motor, capacitor, etc.) that happened to go wrong with our AC at once! With a heat index of 100 degrees they even brought in portable ACs just to make it bearable. I can't thank everyone there enough for making a very uncomfortable situation bearable. I recommend this company to anyone in need of air conditioning repair - just don't expect a miracle in the "heat" of a bad situation. Thanks again Janet for keeping us all cool.

Horrible company. I have American Home Shield and put an order with them on Sunday night. They called Monday morning to come out between 11 & 2. I was home waiting for them. When they didn't show at 2:45 I called AHS.



AHS called them and the girl lied to them and told them she called me and left a message that they would be late. They never called, have phone records to prove that.



Called AHS and we are having a different contractor come out!

This is a letter of praise for USHAC.



I live in a house that was built in 1972. The plumbing was installed according to the code that was in effect back then. The kitchen drain is a bit troublesome to clear and needs to be snaked to the septic tank, which is about 70 feet of pipe.



My kitchen drain was clogged and although it took some extraordinary effort to clear it, USHAC did a great job. I recommend USHAC100%. They were punctual, accommodating, diligent and courteous throughout their efforts to take care of my plumbing issues. They also did a great job with a shower faucet replacement, commode seal, flusher replacement and waste disposal installation.



Thank you very much for all your good work.



Joe form Hillsborough.

My AC stopped working and I called my Home Warranty company Old Republic. They sent the service order to US Heating AC and Refrigeration.



While the actual technician who provided the initial evaluation and installation of the part was polite, the people at customer service were rude, ignorant and impossible to work with. The response time was always slow. I was told I would get a service call on Monday, but then some extremely offensive woman with an attitude called me back and said it was TOO HOT for the technician and he would not come till the following morning. When I protested she HUNG UP ON ME!

They showed no compassion for the fact that I had no AC in a house with 3 small children. There was no use of common sense to ask me if I wanted to pay a little extra to have the part rush ordered and when I questioned this bad judgement I was screamed at by a disgusting person who claimed to be the manager & said he did not care at all about how miserable and hot we were. He then HUNG UP ON ME TOO! Because the part was under warranty I had no choice but to use this cowboy company.



It was only because the home warranty company who had selected this company got involved that I had AC back by late Friday- they were ok waiting till Monday- essentially leaving us for an entire week with a 95 degree house! I would NEVER use them again and I suggest everyone else stay well clear of them. In this economy it is very sad that really bad customer service is still tolerated and this company stays in business. I am going to do my best to get them struck off the list of vendors with the home warranty company for the way they treated me.

I had service on my AC and was pleasantly surprised by the techs courtesy and skill.