Best 30 Hvac in Ypsilanti, MI with Reviews - YP.com
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06/20/2017
By: Patricia M.
Al Walters Heating & Air Conditioning
My complaint is and a heads up for future customers. when we called we were told there was a 50.00 service charge. No problem. But when it came time to pay i was told 75.00. i asked why 75.00 when we were told 50.00 he ( Mike ) says yeah there is a 25.00 for every 15minutes over. Why were we not told this. not to mention He ( Mike ) tells us exactly what my husband tells him is wrong with our air conditioner unit. then to top it off he didn't have the proper cash to give back. Not to impressed with this establishment!
01/17/2017
By: Susan G.
Al Walters Heating & Air Conditioning
A maintenance technician came out today - Mike - he was SO rude i could not believe it! Altho a technician, he displayed rude, challenging, confrontational behavior that would leave any customer speechless!! And, when it was brought to the attention of the owner he dismissed it, simply stating they could order another part! "Customer Service " - get it? I would definitely not recommend using this company! Too many choices out there!
09/23/2016
By: marybethstrassel
Al Walters Heating & Air Conditioning
We've dealt with this company for nearly 40 years--always outstanding service and installation during this time.
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02/18/2016
By: Gregg C.
Al Walters Heating & Air Conditioning
Initial contact and pricing were excellent. The technician was on time, very friendly and professional. However, I noticed after the install that the water pressure in our basement sink was DRASTICALLY reduced. I called and was dismissed, telling me there was nothing they could have done in the installation to cause that. I called again. It was recommended I send an video of the issue. I did (videos are linked below). I sent that email and a follow up email. No response. Then I called. They took a message. No response yet. It is now 7 weeks since the install. No response.https://www.dropbox.com/s/bai4tn7f0501bqd/Water%20Pressure_4311.m4v?dl=0https://www.dropbox.com/s/7hrqxmxdgwtpz4r/Water%20Pressure_4312.m4v?dl=0

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