Cut: Spectacular. Time after time. there is no doubt. when it comes to her skills, expertise, talent, Nina is absolutely a top stylist who could practice her craft anywhere with success.Color: ditto. even better than above.Customer Service: Abysmal. Arrogance is through the roof. Be forewarned, if an emergency or an unexpected event requires you to cancel at the last minute you will be treated rudely and told that in the future you must give your credit card in advance to secure appointments and will be charged for any cancelations.I had a Force Majeure event occur - I drive two hours to go to that place for my hair and I called as soon as I learned that I wouldn't be able to get there. The woman I spoke with made me feel horrible. No matter how gorgeous my hair has been at the hands of Nina, I can never again feel comfortable in that place and allowing her to touch a hair on my head.I was treated coldly, rudely and as though I was somehow purposely disrespecting Nina's valuable time. I was told that in the future, if I should choose to book an appointment, if they could fit me in, that I would have to give my credit card number up front to them and be advised that if I were to miss the appointment for any reason my card would be charged the full amount for the appointment. i'm a corporate attorney. I know a little bit about being professional and customer service and how to treat people. I know about things that happen beyond our control. I also understand being great at what one does.. and having the temerity of character to understand that it doesn't give one the right to humiliate others. Even if there is a long list of clients clamoring for one's attention. You just never know what the future will bring and who will be there. It's a small world Nina. I wish you well. My hair will miss you -- but nobody should ever treat a loyal customer the way you treated me.
Overall this place is a great go to especially if you're looking for a great cut, color, skintight fade, beard shave, wax, or even your nails done. There are plenty of hairdressers and barbers that do a great job and give precision haircuts and colors. Anyone on the walkin floor like Kerri Justin Brian Eva Ashley Sandra there's plenty more that can give a great cut. Plenty of stylists up stairs and down (given there are 3 floors) give a great chemical service from colors to perms and relaxers. They are a Paul Mitchell salon and also offer matrix in which I love. I've also seen the most beautiful bridal up dos walk out of here. The nail room is also flooding with festive designs and great professional service from the girls in there. Although this place can get crazy from all the people going in and out I would recommend this place for an affordable quality service and stick to the right person.