Sofa U Love
Furniture Designers & Custom Builders
21034 Ventura Blvd, Woodland Hills, CA 91364
Add Your Review
I ordered two identical sofas from Sofa U Love on 10/5/11. When they arrived, the quality was poor. The back cushions had 2 throw pillow cushions stuffed in each, and the dimensions were not what I had ordered. The padding on the back and sides of the sofas was sub-par and thin, making it possible to feel the frame through the fabric. They said they would make it right, and would remake the sofas. I decided to make the sofas a few inches shorter since they were going to remake them anyway. However, it took another 6 weeks, too many phone calls to count, and a number of visits to the store to get an answer as to what, if any, additional cost there would be. I finally got an answer of $200 per sofa, which I decided to pay to get furniture that better fit in my living room. (Personally, I don't think there should have been a charge at all given the poor quality assurance and the length of time this situation has stretched on.) The new dimensions were written up on 12/15/11, and I was told my sofas would be ready on 1/11/12 due to the holidays. We set an appointment time for that day for me to go to their warehouse to check the sofas before they were delivered. That morning - 20 minutes before my scheduled appointment, and as I was in my car driving to the factory - I heard from the sales woman telling me the sofas weren't ready. She told me she would call me that afternoon to let me know when they would be done. I never heard from her. I called the store this morning and they still can't give me an answer.
I am a very unhappy customer, am beyond frustrated with them, and tired of spending time I don't have dealing with Sofa U Love. It is 3 months later and I still don't have the corrected furniture, or a date of when it will be done. I will update my review if the situation is resolved satisfactorily. In the meantime, I hope this review helps you make your purchasing decision, and you can judge for yourself whether you want to deal with the hassle of doing business with this store.
View similar Furniture Designers & Custom BuildersSuggest an edit