Best 30 Mail And Shipping Services in Woodland Hills, CA with Reviews - YP.com
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03/09/2017
By: Michael K.
The UPS Store
I shipped a Package to East Coast and wanted to buy a box to ship it from this UPS Store. I was told just bring what you want to ship and we will pack it for you for free when you buy the box and ship it through us. I took my own heavy duty packaging material and Carlos did the packing in front of me.At the time he told me that the packing looks good with the content and the material used. Asked if I wanted to get insurance and I respectfully declined, and I paid $153 and change for a 3-day shipping.The package arrived at the destination damaged and when I asked to open a claim they advised me that they persisted for me to take insurance and based on my decision the package can only be covered for $100.00 so I had no choice to proceed with the claim for only $100 damage claim.Since I sold the item on eBay I had to discount my sale of the NAS Server $500 so the deal goes through. When I called UPS store and spoke to Carina, she advised me the recipient canceled the inspection.What is unclear to me is that why the UPS claim department didn’t inspect the item the very next day after it arrived as I was told by Carlos that they would, and secondly why this UPS store is communicating and taking direction for their own benefit from the recipient who told them to cancel the inspection since he got his sweet discount from me, after all I am the customer who paid $153 for shipping and did the transaction with them. After shipping with them for many months and shipping a few times a week, customer service is not sincere in doing business and customer satisfaction is the last thing on their mind, I recommend everyone to use another UPS store in this area.

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