Best 29 Movie Theaters in Winter Park, FL with Reviews - YP.com
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09/28/2015
By: ashley.wright.kurau
Aloma Cinema Grill
Let me start by saying that I love the concept of Aloma Cinema Grill, and we were certainly excited to attend our second children's birthday party there today...it's just that two of their rude employees/managers really spoiled the show. First, the birthday party was suddenly moved to a half an hour ahead from the original scheduled time just a day in advance. (The reason being so that they could squeeze in another show prior to the party.) So, as children and parents arrived, they were told to wait in the hallway for 30 minutes before we could think about going in to the theatre. This left the birthday hosts unable to set up or prepare the room with decorations, and around 25 8 year olds trying their best to wait patiently with nothing to do. Then, a male manager bursts out of the theatre, yells at the kids and parents that we are being too loud and then threatens to make us all leave or have to wait outside in the heat. Mind you, ALOMA CINEMA GRILL CHANGED THE TIME OF THE VENUE JUST A DAY IN ADVANCE and suddenly we are all being reprimanded like children by a clearly angry and frustrated male manager. I will say that my mouth almost dropped that this angry male was actually yelling at a hallway of innocent 8 year olds and their parents! Then, after the movie ends, my friend throwing the party conscientiously rushes the kids to serve the cake and cupcakes, (although apparently, the agreement had been that they would do cupcakes prior to the movie which was then changed by management and not by her) and then two minutes later, a clearly agitated female manager storms out into the theatre yelling at her that we need to leave immediately so they can clean up for their next party. She also gesticulates at the confetti which was used to decorate the tables complaining that they would now need to clean it up. The poor wait staff seemed frustrated and embarrassed, and at one point, I started helping them to clean up... I felt so badly for them. The female manager then goes on to angrily discuss the fact that she believed that my friend had not properly tipped servers and all of her yelling is being handled in front of myself, another parent as well as my 9 year old daughter who told me she was afraid of the "mean lady at the movie theatre." The level of unprofessionalism was appalling and her tone and manner were not only condescending but quite frankly, bordering on abusive. How a place like this can continue to operate doing children's parties in an upscale area such as Winter Park is beyond me. The parties are not cheap, as they make you purchase their God- awful cupcakes and then they nickel and dime you on everything and then expect a fat tip on top of doing nothing for the party. 'On a positive note, the kids really enjoyed the movie, the popcorn is great, and it's a really cute venue for a party, however....My advice to management and the "Board of Directors": read the book called "Hey I'm the Customer," and then understand that you need to take a closer look at the folks running your place. I, for one, will never step foot there again, unless my friend is offered an apology and a year's worth of free movie tickets at the very least. ;)
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11/29/2010
By: nc101hsd
Aloma Cinema Grill
We have gone to Aloma Cinema for years and now with the recent remodel, it is even better! Great atmosphere, good food & service. Try it and you will become a regular, like us!

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