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03/16/2013
By: sharoncoup
Hillcrest Urgent Care
I am familiar with this businesses billing department. The bills are sent to the addresses they are given. Sometimes, by error, the address does not get changed. I do know the front desk scans demographic sheets the patient fills out at each visit. Once it is scanned it is attached to the patient's chart. If the person that said they were sent to "collections" had called the billing dept then they would have looked at the demographic sheets filled out by the patient. If it had not been corrected when the patient came in then the billing dept is instructed to change the address in the system then start the billing process over after taking the person out of collections. Give them a call and see what they will do.
Tips & Advices
Under most health insurance plans, urgent care visits will require a copay that is usually less expensive than emergency room visits, but more expensive than standard doctor visits - around $120 on average. Urgent care staff do not have much information regarding individual coverage, so be prepared and check with your insurance provider to understand costs.
It is common for urgent care physicians to recommend follow-up treatment after an initial visit. Most commonly, patients will be asked to return to the clinic or their primary care doctor if symptoms get worse or do not improve in a certain amount of time. Patients might be referred to a specialist for treatment of more complex conditions. Or patients may simply be given a few basic tips for recovering at home. In any case, patients should follow the doctor’s advice regarding next treatment steps.
If needed, urgent care doctors can prescribe medication to treat conditions. This may include antibiotics for an infection or pain medication for a broken bone. Be sure to follow the doctor’s instructions for taking these medicines.
Be sure to explain your symptoms to physicians in as much detail as possible. Note when or where the symptoms first appeared if possible. Inform urgent care staff of any medical conditions you may have, all allergies, and all medications you are currently taking. Also be sure to bring proper forms of identification, and any health insurance cards/information to help process your visit.
You should be able to find a 24-hour urgent care clinic by searching online resources such as yellowpages.com. Be sure the location is included in your health plan network before visiting.

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