JFR Salvage Inc
6500 Sullivan Trl, Wind Gap, PA 18091
7:00 am - 4:30 pm
- Mon - Fri
7:00 am - 4:30 pm
7:00 am - 12:00 am
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I never used a scrap yard service dumpster before so had a few questions regarding how it works , how to sort the various metals, ect. when the fellow delivered it he put it in a spot that I could not open the door. I called to have them send someone to move it and who ever I was on the phone with began to shout and tell me "we put it where you told us to put it" , I was not even home! he then said " well if it was so important to you where it was dropped, then why were you not home"? I told him because I had to work.
Then he hung up on me. When I called back to speak with the Manager Anthony, he was exactly as the first person I spoke to and began yelling and saying nasty things to me and threatened to come back and take the dumpster and cancel any future business with me.. I managed to fill it and after he received his dumpster back he wrote me an email complaining that he had to answer my "repetitive" questions, and put up with me ... et..
In all this company sucks! they do not know how to talk to people or be nice to those who help make them money.
I want to find another scrap yard to deal with because they truly suck. I only gave them a one star rating because I could not post this until I gave them at least a star rating. which if it was up to me they would get nothing! they really suck!!!
I've been going back and forth on whether I should write this post or not. I usually don't write reviews, so those who read this should know how bad my service really was. I brought a trailer to the scrap yard to cash in on the metal. I really didn't know what to do, where to go, or who to ask. A very nice gentleman approached me and explained what I needed to do... Pull up on the scale, drop off the trailer by the loader, and pull back on the scale. I did all of that. Then I had to go into the office to sign the paperwork and get my cash. I couldn't find anywhere to park. I really looked, and there wasn't any parking, signs, or lines to park within. The ONLY place I found to park was a spot that said no parking, but I knew this part of the process was going to take 1 minute at most. When I entered the office, an ignorant employee started rambling off in a cocky manner about how nobody can read signs, "F" this and "F" that, and how he was going to go outside and teach people how to read the no parking sign by putting an "F"ing knife in their tires. I decided not to get into it, and left (Literally 60 seconds inside). I would recommend JFR teach their employees a hint of customer service. I will never go back there due to one employee's actions. Beware of the fat guy that sits in the back of the office that will threaten to slice your tires! Hey JFR, if everyone parks in the wrong spots, maybe you should label your parking better. Just a thought.
"JFR Salvage is the best run full service salvage, scrap and recycling yard in the area. I shop around when I have a significant amount of scrap metal and they always have competitive pricing and good service
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