Ford Locations & Hours Near Willowbrook, IL -
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By: Joe S.
Willowbrook Kia
I have been going to Willowbrook Ford for many years. I Thinking they would do a great job. I was wrong. I brought my wifes car to get oil change tire rotation. My wife was driving home and called me and said sounds like something is rubbing on backside of the car. When I meet up with her I noticed they did not tighten the lug nuts on back tire. I thought maybe easy mistake. Then bring my Ford Expedition in to get power steering pump installed and get it back I noticed that there is loud noise. I mentioned to Service guy Ben and he said it should quiet up in a day or so. I thought was not right. It did not Quiet up it was worse. I brought it back there Ben said they do not have time that they are so busy. I will have to schedule with them to take a look. So I did 3 weeks later I bring it back 7 am and they said they look and see problem. they call back 3 hours later it will cost you $1000 dollars to fix it is a pulley and may be a sensor and looks like oil cooler line are leaking we don't see anything wrong with power steering pump. So I really don't want them to work on my Ford Expedition again. and go to pick it up. when I go to get it they said it will be $100 dollars I asked why charge she said you have to talk to service guy. So I did. He was very rude and said I told them to diagnose problems with my Expedition and that is why I brought it in there. then he became very rude with attitude and said not our problem. I paid because I had to go to work. I start driving it is very hard to steer. I think they are very bad at what they do and are out to take your money for doing nothing. I brought Expedition to another Ford dealer they said it is hard to steer and that the power steering pump needs to be replaced. Willowbrook Ford charged me $780 to try and fix then $100 when brought back because the work they did was junk. Now I am paying $600 to reinstall new pump to fix what Willowbrook Ford could not do right the first time. I would never bring my Expedition or any car to Willowbrook Ford ever. Very bad service and people are very rude.
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  • Are you licensed?
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  • Are you bonded?
  • What is your warranty?
  • How long will the job take?
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