I was very pleased by the service we received in this store. After being warned never to go anywhere but to a corporate location - we did. And waited for 20 minutes and no one even acknowledged our existence. So we went on another occasion to this store at Kellogg and Greenwich. We were greeted very quickly by a young man named Jordan, who ran over our options with us and helped us figure out what was the best plan for us. We had some major complications that involved two trips to the store and multiple calls to customer support (trying to get my husband released from a plan he was no longer on - and no one at CS seemed to know what to do) - but through it all, Jordan stayed with us, tried to find alternatives to help us out. Finally after my husband paced the store for about 15 minutes with the CS people on the phone, Jordan and his supervisor Dinesh (not sure if he was the manager) came up with a plan to fix the problem if the CS people couldn't do it. I was very impressed with the lengths they were willing to go to to try to help us out and get our issue resolved. The CS people finally fixed the problem - or thought they had. Once we were told it was fixed - we went back to Jordan, and he did still have to call CS to straighten out a few things, but he was able to get us taken care of very quickly after that. While we were there, probably another dozen customers came in and out and I was able to witness the interactions. There were four people working at the store, and all of them treated customers in a very friendly and professional manner. I would most definitely use this location again, and will recommend it to others. Thank you Jordan for all of your help and for staying positive and friendly even though we took up so much of your time trying to get our issues resolved!
I went to the store on Kellogg and Greenwich in Wichita Kansas to upgrade my husband and I's phones. We were helped by a man who's name I cannot remember but he was the assistant manager. ( In his 20-30s and african american) First off, after he told us to come to his computer so that he could help us, he sat on his computer for at least 5 minutes before even asking for our phone number (I don't know if the system was running slowly or if he was just doing something else) but he never let us know what was taking him so long. Then after I inquired about the new rate plans with leased phones, he kept throwing all of these different numbers around at us and would never directly answer my question about how much our plan total would be before taxes. I asked several times for him to clarify and he would avoid the question and would just make general statements about how it would just be cheaper than our current plan. Finally I told him that I felt like I was getting the run around. He then got an attitude with us and told me that he didn't have to help me and would just write a number down on a piece of paper and hand it to me. I told him that he didn't need to get upset and that I just wanted him to give me an answer. He then proceeded to ignore us and called up the people next in line. After that we left and went to a corporate store where they gave us excellent service. This manager was rude, and made us feel like we had to right to know the details of what we were signing up for. Also, after going to the corporate store, we found out that some of the information that he gave us was false which makes me think that he didn't know the answers and that is why refused to tell us. Although this store is closer and more convenient, we will be driving the extra distance to the corporate store from now on