Blooming Nails in Wheeling, IL with Reviews -
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By: Beth L.
Absolute Nail Spa
DO NOT GO HERE!!!!This is the WORST customer service I have ever received.I got a no-chip manicure and it chipped after 3 or 4 days. The lady who did it clearly didn't want to take her time to make sure it stayed.Since it is guaranteed for 10 days, I called to ask if they could fix it. The lady over the phone said yes, they would. Well, I asked her if I could get an equal value pedicure instead of another no-chip mani, since I didn't want to risk them messing up my nails twice in a row. She said YES. I was on a business trip, but after I asked, she said it would be fine to come in when I got back.So I went today on my lunch break to get a quick pedicure (I even specified that they didn't have to do the whole spa experience).I walked in and they were 100% empty. Ghost town. I explained to the lady that I was the one who called about the failed no-chip and I was here for a pedicure (it was the same women I spoke to on the phone). What did she say? "Ohhh no no no, I cannot do that. I don't do no-chip on feet. Only hands, no feet. I have appointments, I can't take you now. You need to come in with appointment."I calmly re-explained why I was there, how I had previously paid for a service and I was back so they could fix their mess-up. This lady seriously FOUGHT me on it! I explained in 10 different ways, as nicely as I could (even though she wasn't being particularly nice) that I wasted my money and would please like the situation fixed. She wouldn't budge and kept saying I had to come back. I explained that this WAS me coming back so they could fix their mistake.Mind-you, this place was a dead zone. Not a customer for miles... And she still wouldn't do it. So, I said, "Fine, don't do any polish. Just take off what's on my toes, do the scrubbing and cuticles and that's it. You don't even need to do polish." SHE STILL REFUSED EVEN THOUGH NO ONE WAS THERE! So I turned and walked out the door, and she was calling after me to make an appointment.I can promise you, I will never go back there EVER, and I hope you save yourself the time and money by doing the same.TAKE YOUR BUSINESS ELSEWHERE!

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