Best 30 Family Fun Center in Westfield, MA with Reviews -
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By: shaun.carlson.58
Big Adventures
NEVER TAKE YOUR CHILD HERE..Just had my the wife and daughter there , dropped them off for an hour. The acting kid manager she was stuffing her face, and watching tv, shoes off on a chair, in the back at the snack bar..when my daughter asked if she could have something to drink she was told to go all the way up front and ask the front end girl..The girl upfront named Stephanie was kind and helped them at the snack bar while the manager continued her blind ignorance to everybody and everything. The slushies were all watery(poor maintenance)no matter what color , so my wife thanked stephanie...and went to the vending machine to get a drink. My wife then ask Stephanie where a manager was and she said it was the girl eating in which my wife's reply was "you have to be kidding, the one that ignored us". My wife went back there to talk with the quote"kid manager" and she stated that you just ignored my daughter and I, when asking for a drink and made us go all the way up front for service. My wife also stated she should have gotton up to help them instead of ignoring us, what poor customer service for a manager. The kid asked how I knew she was the manager, and I said I asked Stephanie up front for a manager. The kid manager asked my wife if she worked, to which my wife stated what does that matter you should be helping customers not ignoring them, and that she should go to high school, college, get her masters, then try managing. My wife then said she was going to come in on the weekend to talk with the owner. The kid manager then got in my wife's face about 5 inches away and said get out before I have you thrown out. My wife said go ahead I will call the police, and that she wanted her money back before she left. The kid was the aggressor and at no time did my wife approach the kid manager. My wife went up front to get our daughter and then get a refund. She told Stephanie that the kid manager had thrown her out so she wanted her money back and the owners phone number. Stephanie gave her the number....and money....and my wife left....of course the phone number didn't work. My wife could overhear the kid manager trying to blame Stephanie for the incident. Would never reccomend this place EVER
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By: potjack
Big Adventures
The girl there was very unprofessional and told me my 2yr old son was older because he was able to take off his own jacket off. I asked to speak to the manager she told me she was the manager. She was very immature very rude and very disrespectful when I told her that my son was 2 1/2 she then told me to bring in the birth certificate. The manager was very rude to the children. Big adventure is a place for kids therefor they should hire people who like kids. If your taking your kids out for a nice fun day be prepared for an attitude. Very disappointed because it could be a great place to go with kids. Needs new employees.

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