In mybook®Food
(201) 854-4114

Directions

7000 Kennedy Blvd E, West New York, NJ 07093

Closed Now
Tomorrow

10:00 am - 11:00 pm

Regular Hours

Mon - Sun

10:00 am - 11:00 pm

Price Range

$$

Other Information

Cuisines: Italian, European, Continental, Pizza

Price Range : Average

Add Your Review

  • Good Food, Bad Customer Service
    Crimsonking
    05/02/2011

    Good food but the customer service is lacking. I called in an order of chicken rollatine. On the menu it says ROLLATINE only. When I ordered I said ROLLATINE, thinking I was getting a Chicken. When I received the order, the chicken rollatine was an Eggplant Rollatine.

    When I called the restaurant to tell them about it, they told me I ordered wrong and did not specify which rollatine I wanted. I guess they expect you to know the whole menu (I thought that was the restaurant's job). On top of that they wanted me to pay extra for the chicken rollatine. I told them I should not have to pay extra because they messed up my order. Again they told me I ordered wrong and did not tell them chicken or eggplant. It never occured to them that it's there job to ask the customer which one they prefer. Which I mentioned and the guy replied, ""We don't have the time to ask people that."" Basically, Benito's has no time for the customers.

    Finally I went down do the restaurant with the eggplant rollatine and told them I wanted my money back. They said we do not give cash refunds back, apparently it's policy. Never thought a restaurant would actually have a policy of bad customer service.

    I did get a restaurant credit for my meal though, so now, unfortunately, I have to go back for more meal and then never again.

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