National Video Superstore
Video Rental & Sales
3621 Cypress St, West Monroe, LA 71291
- Mon - Thu
10:00 am - 10:00 pm
- Fri - Sat
10:00 am - 12:00 pm
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This guy is running a complete scam job. I returned 2 rentals on separate occasions that I know were on time. The first one I let slip because I thought maybe it was just me. The second one I made a mental note of the exact day that I returned the movies only to return to find a 3 day late fee(which i paid) which the owner refused to even consider offering a credit for he just politely showed me the door. I will never be here again and I would consider you do the same.
I will no longer rent from National Video in West Monroe! They have very poor customer service for a locally owned business. We dropped off an empty case the day before we left for a 10 day vacation. The store called me to tell me the situation and I asked to have manager/owner call me. The next day the employee called again and I told her that I was waiting on manager/owner to call me. She told me the owner said there was no reason for them to call me.
I'm not upset about the fee, but I am upset about the owner not willing to call a customer. Redbox will get all of my business going forward!
Although Blockbuster has the no late fees, I still choose national video for my movies because of 2 reasons. 3 for $9.99 and a great selection of B and indie films.
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