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01/17/2017
By: barth123
Cottage Motors
Bought a used truck in May 2016 with documentation saying it had no problems and that the equipment requirements were all legal. Within one month, on 6/14/16, the truck was at our local mechanic for repair (we do not live in Wautoma). Our mechanic found that the following needed attention: steering suspension/front shocks/struts, as both the front leaf Springs were broke, the left wheel bearing was bad, the upper and lower ball joints were loose, the fuel filter needed attention, the transfer case oil condition was poor, rear front axle oil condition was bad, the power steering oil condition bad, belt and hose condition needed attention for a cracked belt and the check engine light was on. The rear axle vent tube was also off. One of the front wheels was so bad our mechanic told my husband he couldn't believe the wheel hadn't fallen off. Our mechanic replaced: left rear spring, both front coil springs, loft lower ball joint, upper control arm and ball joint assemblies, left front wheel bearing and hub assembly, both front sway bar links, and performed a front end alignment. We also had a recommendation to replace the fuel filter, transfer case oil change, transmission flush, power steering flush, and serpentine belt replacement for crack. Total cost for that repair, $2,339.49. We had to spend an additional $300 for some of those additional recommendations. Now that it is snowy, we tried to use the 4 wheel drive and it doesn't work. Took the truck in this week to find out that when the tore the truck apart to find the problem that the truck doesn't have the original motor and that to fix the 4 wheel drive will be another $2000.00. We did contact the dealer regarding all of the issues that we had and Ray was very helpful in resolving the issue. He took our complaints very seriously and the issue was resolved to our satisfaction. Overall, their dedication to our satisfaction did change our opinion of the business.

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