03/30/2015American Freight Furniture and Mattress
I have been looking for a new livingroom furniture set but didn't want to spend a ton of money. I found American Freight online and this past Saturday stopped in just to look around. The sales person, Anthony, was very helpful and friendly. When I discussed my concern of not being able to get my old furniture out, they worked very hard to assure that when my delivery came, the driver would be willing to move it out for a minimal additional cost. It ended up not costing me extra for them to remove it. NOTE: They subcontract their deliveries so any concerns with the delivery companies as I've read in other posts should NOT affect your view of American Freight. I ended up purchasing a leather sectional that day because the price was phenomenal and they said they could have it delivered the next day. I was surprised, delivery on Sunday was an option. Being that I work 60 hours a week, that was a perfect scenario for me. The delivery arrived around noon the next day, Sunday, and the delivery men were polite, careful, courteous and set my furniture up for me. They explained my warranty to me and made sure I was comfortable with the entire process. I will definately be returning to American Freight in Waukesha as they helped me solve my problem in less than 24 hours when other furniture stores were much higher priced and quoting two weeks delivery time. They made my weekend!!! The other reviews I saw had to be for other stores or ignorance of teh subcontracticing of delivery people. I'm very surprised at the low marks others are giving. My experience was top notch.
02/18/2015Steinhafels Furniture & Mattress Superstores
I would NEVER recommend this place to anyone. My husband and I went to the grand opening in Oak Creek due to the great prices that were being advertised. Found a dining table that we liked, at a great price. We paid cash and was told we could pick it up on Monday being that it was being delivered from Waukesha. Mind you we were there on Saturday. Monday came, we were told "sorry, it's in transit". Tuesday came, it's still in transit....Are you kidding me? I could've made it on foot to Waukesha in 2 days. In the meantime, thinking my table would be available for pick up, I got rid of my old table. Now they told me Wednesday. I went and asked for a refund and even though I paid cash, now I have to wait for a check in the mail from corporate office. In the meantime, other customers were complaint that they had been waiting at the dock door for 45 minutes to pick up their furniture. What a JOKE!!