In mybook®Travel
(847) 855-5555

Directions

2634 Grand Ave, Waukegan, IL 60085

Open Now

Regular Hours

Mon - Sun

Open 24 Hours

Categories

Taxis

Add Your Review

  • Lauren O.
    Details
    Overall
    Expertise
    Professionalism
    Promptness
    04/24/2017

    Worst service ever. I called to get a receipt emailed to me and was told I had to speak to the owner who was "on vacation for the next two weeks." She said, "we don't keep track of that stuff." I asked, "you don't keep track of your fares or payments made to you?" She said, "nope." I told her she was providing me bad customer service and she responded, "oh well" and hung up. I called back and was verbally yelled at by her and another man, and they hung up again. I am reporting them to the Better Business Bureau. Don't use them if you want horrible, horrible service.

  • user avatar
    Fabiola V.
    02/18/2016

    One of my customers called this Taxi company, and they told her they would be here in 15 min 1 hr and 15 min passed by, they still weren't here she called them several times they kept saying they were really busy she was waiting at my job from 4:40pm to 6:50 pm I called them and told them they said the wait time was 15 min and they could've told the customer it was going to take longer so she could've found another ride and the employee which was a male was really unprofessional and rude

  • user avatar
    Miri A.
    12/09/2015

    I will never order a cab from here!!!! Despite that I called them 3 hours ahead of time and an hour before I needed the cab there they never showed up!!! 0 STARS!!!!!

  • Justin E.
    09/13/2015

    Don't waste your time, call someone else! I called 6 hours ahead and they never showed up! When I called to see where they were the dispatcher lied and said they were a few minutes away, but never asked for my name or location so she had no clue where or who I was. Awful experience!

  • Worst taxi business
    user avatar
    Crystal D.
    02/16/2015

    Worst cab service ever. I ordered my cab more than 2 hours ahead of time to pick me up from the metra station in waukegan. As soon as I got off the train, I saw the cab and as I walk towards it I saw the driver waiting and someone else approaches it (probably asks for a ride) and gets it and drives away. I get stranded and weathwr that's below 10 degrees. I called the company and they told me "we're having a hard time getting someone out there" and clicked on me. DO NOT RELY ON THIS COMPANY FOR YOUR TRANSPORTATION.

Save to mybook

PEOPLE ALSO VIEWED

View similar Taxis

Suggest an edit
X

Just a moment...