08/24/2015American Way Taxi Service
Let's get this out of the way - for some sketchy reason I can't review their competitor Relax and Ride taxi, who also aren't on yelp to review either, but they have tons of positive ratings on their easily controlled facebook page (most likely friends and family). So that is why I am giving R&R's competitor 5 stars, because that is the only way I can warn people about "Relax and Ride" LLC. The lady for R&R was extremely rude on the phone, mumbling about her shift change, treating me like an idiot, and generally acting annoyed that I had the gall to request a taxi from a taxi service. I reiterated TWICE that I needed a cab for a specific time several hours later that day. Fast forward 30 minutes past the time I requested - I call, talk to a man now, said he'd be there in 15-20 minutes, arrived about 15 min like he said. During the cab ride the lady I talked to before called him - his phone was connected to his speakers so I could hear the conversation - she said to him that the reason she "forgot" about me was because of her shift change and she had told me to "call after 5". Yeah, I do remember her mumbling something about calling after 5 on the phone, after I had specifically asked if they could pick me up from my destination later that night. Absolutely no indication that she meant "no, I can't pick you up at your requested time, call after 5 and someone might be available." Rather I confirmed with her two times the time I wanted the cab, and she confirmed it as well.Oh no meter to show the pricing on this cab either. The worst part about it all? A trip from Waterloo to Auburn cost FIFTY DOLLARS. After waiting 45+ minutes, and listening to this rude babbling lady on the phone, I feel like I threw money right in the garbage. The guy driver even asked me in a curious tone - "did she tell you how much it was"? No, for obvious reasons I guess. Yeah, I should have asked on the phone, but I guess I wasn't expecting such BS from such a "highly rated" (on facebook, almost certainly from friends/family - how is it that a local taxi service has 17 ratings while all the others in the area have 0-2 on average? that right there is a red flag alone).I have no idea about American Way taxi, but it could not be any worse than R&R, price or service wise. If anything I like the fact that American Way is reviewable on Yelp and YP as R&R seems to have gone out of their way to try and prevent people to say anything bad about them.