Firestone Locations & Hours Near Waterbury, CT - YP.com

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12/20/2012
By: frank628
All Car Care
I was contacted by the father in law (that's who he identified himself as) of the young lady whose parents purchased the vehicle. First and foremost the oil was changed, (since i am being accused of lying, my video cameras will prove this) so the statement that i never changed the oil is FALSE. Oil and oil filter were changed. Second of all, the tires were never swapped on that vehicle, whatever tires were on it when it was examined by the customers, and test driven on, were never taken off the car. (My cameras will also show this) so the statement of them being swapped, is also FALSE. The customers came and test drove the car, and examined it prior to putting a deposit on it. When they went on a test drive, there was no complaint of it pulling to the right, otherwise, on the lengthy test drive they took, they would have noticed that, so that statement is also FALSE. There were no mechanical defects at that time. The friend who was more "savvy" was the father in law of the daughter of the purchasers (he identified himself as her father in law), called and spoke with my service manager, and he told them about the claimed problems of the car. My service manager advised him that if there was something wrong with the engine or transmission, they are more than welcomed to bring it back to us and it would be covered under the warranty provided. He also asked the individual if he had examined the car himself, he stated that he had never even seen the car, so my manager asked him to visually inspect, and drive the car before he made claims of it being UNSAFE. I don't appreciate the fact that I am accused of being a liar, and now all of a sudden the car isn't safe according to them? Your mechanic, is also a salesman, to bring work into the shop so of course he is going to recommend repairs, so he can make a service sale and put money into his pocket. You purchased a car that was road worthy and safe, and was $2800 under blue book value that needed no repairs when you test drove it, and picked it up. Seeing as how I can prove that their claims of oil never being changed, and tires were swapped are blatantly FALSE, I believe this is a fraudulent claim against me. Accusing me of shady behavior and slipshod salesman, is something that you should refer to your mechanic as being, since he hit you with a $2000.00 repair bill. We did not take advantage of you in anyway. There was nothing wrong with the car when they picked it up. Word of advice to the customers and the individual who contacted us claiming to be "the father in law ", CAMERAS DO NOT LIE. You clearly lied on filing this claim with the Better Business Bureau about the oil change and tires, so I know for a fact you are lying about the other claims that are being made about the car, and the claims about myself. Secondly, (AS MY MANAGER STATED TO THE INDIVIDUAL WHO CONTACTED US ON THE PHONE),
11/17/2016
By: Katie L.
All Car Care
I had been searching for a car for about 3 months, going from dealership to dealership and all I wanted to do was quit. When I walked into All Car Care and met my salesman Frank that all changed. He was so personable and patient with me it really took all of the pressure off. I could just be myself, What was great is that they were so busy when I walked in so I knew that they must be doing something right when i couldn't park in front because it was full with customer cars. Cuz i'm sure i'm not alone when I say that I dread car shopping because you always feel like your being pushed into something that the salesman just picked out for you. But this experience was completely different. It took me about a week to get my dream car from there. The best part about it is that When I told him what I wanted my payments to be. And they were 20 dollars lower for the exact type of vehicle I wanted. I recommend them to anybody and everybody. I will likely never go anywhere else for a vehicle without stopping there first.
02/27/2016
By: Frank R.
All Car Care
i would like to respond to a review Left bt JD C. You sir, are the reason why i want to get out of the customer service industry. You called and asked if you could come and check out the truck, and inspect, which you were more than welcomed, and highly encouraged to do, prior to deciding if you wanted to purchase it or not. You found a leaky fuel line, a bad fuse for parking sensors, and tire that had 5PSI of air less than what was required. You bitched and complained about every little scratch you found. You offered me 15-16k on a truck that NADA, books out at 25k. The advertised price was 19999.00, and because i refused your offer that was 4-5k less, you decided to go online and bad mouth. Sir, you are a very horrible and ill mannered person. You showed no respect, and treated us rudely. I told you on the phone, you are more than welcomed to come and check it out, but if you were trying to get the truck with thousands off the price, please do not come. Thanks for wasting my time.
06/27/2016
By: Deon L.
All Car Care
I came to look at a Duramax Chevy. I was there before and dealt with someone there who I didn't find to knowledgeable. I came again this Saturday and dealt with Frank. This kid knows his stuff about diesels. being a diesel technician for over 17 years, I know my trucks and every time I posed a question to Frank, he snapped back with the answers I wanted to hear, and that i knew were correct. nothing about the truck was misadvertised, as I as it on the pictures, is how it was in person. I never felt rushed or pressured to purchase the truck, as most dealerships make you do. Frank was prompt and able to answer my questions correctly, and provided good customer service. I didn't purchase the truck because all major decisions must be run through my boss ( wife ), but I am very confident and comfortable purchasing a vehicle from them. Good people.
01/09/2015
By: Betim F.
All Car Care
I went to ALL CARE CARE weeks ago today and my experience here was nothing short of awesome! I searched the inventory online first, once i found a car I really liked I put in an application for that specific car. About a day and a half later I received a call saying I was approved and could come in to see/ test drive. (the cars look nice online but they look even better in person. So much so that I squealed with excitement when they pulled the car around for the test drive) lol The staff here is very efficient. ERICK (in sales) and FRANK (in the business office) were wonderful and very kind! They made my visit short and sweet. ERICK was very friendly and very thorough in helping me find an affordable auto insurance plan that catered to what I wanted. I would totally recommend this place if you're looking to get a nice car at a great price.
01/19/2017
By: Avery C.
All Car Care
As the lease on my nissan truck was coming to an end, I began looking for a slightly used truck to buy. I contacted a couple dealers near me and was very surprised and disappointed in their dismissive attitude towards me. I found a truck on All Car Care' site and I emailed them. I recieved a response from Frank almost immediately. I explained my current vehicle lease and my plans for my next vehicle. He had a very positive approach and attitude. His communication and response to any of my questions was very quick and thorough. I travelled the 55 miles from my house to the dealer and was not disappointed. I was very impressed with their inspection and final delivery of the truck (especially so, since it's not one of their makes).
11/10/2016
By: Shau K.
All Car Care
I bought 2010 Chevy Silverado 3500HD from All Car Care, the sales person Frank he explained everything about Diesel Duramax Engine LBZ motors and Allison Transmission. After driving it end up buying. I'm so glad I bought it, has power and rides like a dream. What I'm impressed was that no pressure and people were very pleasant. I had one issues with the brake light, they serviced and make me happy with no charge plus they did oil change for free. I really recommend this place.
04/07/2011
By: teenamarie63
O'Neill's Automotive
No one wants to have their car breakdown but if it happens, O'Neill's is the best place for you to bring it. Chris and Tim are excellent mechanics and are very honest people. I wouldn't want anyone else to touch my vehicle. They've serviced my car since I bought it (almost 8 years ago). Definitely are great mechanics for us women, too. They treat you like you have a brain.
02/19/2014
By: Tabare M.
Mall View Motors
Great deals, excellent service.Drive by everyday and a suv caught my attention, flexible and easy people to deal with, also noticed that they service cars, asked arround and the guys have a good rep in town especially with electrical problems. Owned my car for a year now Honda Pilot, as good as the day I bought it. Very happy to deal with them.
01/12/2017
By: Brandi H.
All Car Care
Love this dealership! Wouldn't purchase from another! My father used to get his Chevys here and I will always! Service Department is awesome! They really take care of you! My Salesman Frank Ramizi went out of his way to get me a great deal and find the right vehicle for me!! No pressure tactics! Cant say enough good stuff about them!!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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