For the last year L.C.'s has had a coupon in krogers recipes and still as of today still does, we stopped going to domino's pizza just because of this, today not knowing we were turned down from getting free bread sticks and marinara sauce even tho we had an in date coupon with our two pizza order, one lady even said we don't give out free marinara sauce with them either as we use to, I told them you have just lost about 20 customers, because I use to get two every week and BD's partys at work I would get 8 to 15 pizza's only reason for us to leave domino's pizza was the free bread sticks and marinara sauce, see domino's gave us the pizza's cheaper but had to buy the bread sticks and marinara sauce, so sorry to say we'll be going back. thanks for the one year.
My wife and I dined in the last week in Oct,2012, service was great, food was good, just that we were over charged on our bill and I didn't catch it til I had already paid with my debit card. So I pointed it out to our waiter and the night shift manager ask if it would be ok to give us a credit for the $3.25 the next time we came in, I said yes that's fine . I have been back there several times to pick up pizzas but had forgotten about the credit. I was in there yesterday afternoon to place my order and my wife reminded me about our credit there. So I told the young lady that took my order and she found the note from the manager but told me it could not be used with $10.99 special I had ordered, that it could only be used for a pizza at regular price. Now I know I'm old and not as sharp as I use to be, but that just isn't right cause if they had just refunded my $3.25 in Oct I could've used it yesterday and got the $10.99 special for $7.74. I know it's just $3.25 and its not a lot but its the principal of the matter and I will be going back there today to discuss this matter with the manager. If we can not correct this issue, we will not be eating at this restaurant any more.
Had a problem with the pizza I ordered, extremely greasy from the Warner Robins store on Russel Pkwy. This was not normal of Marcos, so I wrote customer service. Britney Duggan did write back apologizing and stating "The store owner of the location you visited has received a copy of your concern and should contact you soon." 3 people were CC'd on the email. That was the 20th of June 2012, I replied to all and sent a follow up on the 29th of June, no email was returned. Today is 8 July 2012, although we used to be a regular customer and ordered 3-4 times per month from Marcos, they have lost my business over this. This company must not understand they work for the customers, and should address issues accordingly. Contacting customer service was good, it was management that didn't follow up, very poor on their part, and for the owner to be on that email, and not respond, very disappointed. Will pass on to all my friends and co-workers.If you own/manage a business, let this be a learning experience, you always try to accommodate your customers, not ignore them.
Pizza was ready for pickup on time, however...Pizza tasted terrible and was NOT prepared very well. Ordered a 5 topping pizza with extra sauce - everything was on the pizza, however, everything was piled in the middle of the pie (pizza had no sauce and topping in the outer 1 1/2 inches of the pizza). In addition, the crust was not totally cooked (suspect they were busy, in a rush and pulled the pizza out before it was ready to be pulled out).Ordered a serving of Honey BBQ Wings - this was the nastiest wings ever - the sauce tasted like someone had tossed in a bottle of Tobascco sauce (I'm sure it wasn't the "Hot Wings" they gave me, because under the spiciness I could taste the Honey BBQ)- it was that hot!Needless to say, this particular Pizza Hut will never see me again (and I just retired here so I will be eating alot of pizza in the future-just not from this store)!
Call in your order an hour early.Drive there, wait 20 more minutes.Get your order, drive home.Find out that you will be eating PB&Jbecause for the fifth time, they left outone of the dinners.Call the manager. No refunds."If you REALLY were shorted, come back and get the item"Yah, drive 15 minutes back, wait an hour while he spits in my food.No thanks. There are plenty of Pizza places nearby that know how to treat a customer.