Nine months ago I dropped off a bracelet at the Bowie, MD location of Gold USA to repair a stone that had fallen out of a bracelet. I simply need to have the stone glued back into the bracelet. They gave me a receipt and said they would call me when the jewelry repairman reviewed the bracelet and could give me an estimate of the repair cost. They never called me. Each time I called to get the estimate they gave me the run-around and promised to call me back later. Finally after many telephone calls they admitted that my stone had been lost. Somehow the stone had been separated from my bracelet in the Ziploc baggie it was placed in. The owner had been looking for a stone to replace my lost stone. Unfortunately he was looking the wrong stone. He assumed that the missing stone was turquoise because the other stones in the link bracelet were turquoise. He didn't know that the missing stone was an oval azurmalachite with rock crystal quartz doublet. If they had been honest with me when I called I could have told them that they wouldn't be able to find a replacement stone because of the way the designer crafted the bracelet. They still insisted that they could replace the stone after I took a picture of the azurmalachite stone covered with rock crystal quartz doublet and sent it to his phone. Next, I visited the store and the owner said that he couldn't see the picture clearly. I told him that I owned another bracelet exactly like it and could bring in the other bracelet to show him the stone in person. Needless to say, he never found the stone and he never called me back. Finally, a week ago I called the store and told the repairman that I wanted Gold USA to buy the duplicate bracelet (that is now only available on E-bay), remove the stone from the new bracelet and glue it into my bracelet. The repairwoman said that she remembered me but that the decision to buy a new bracelet for me "was not her call" and the owner, Ron, was the only person who could resolve the issue with me. She gave me Ron's telephone number but asked me not to call him that weekend because he had family coming in from overseas to visit him. I promised not to call that weekend and I didn't. I called the owner "Ron" yesterday but he said he "was too busy with customers to talk to me" and "he didn't even know what I was talking about". I gave him my invoice number and asked him to make sure that my bracelet would be at the Bowie store on Sunday when I will visit the store to meet with him and discuss how I'd like him to make good on his promise to replace my stone and repair my bracelet. I will let you know the results of my meeting with Ron later today. So far, I cannot recommend this store. If I have a positive resolution after meeting with Ron, I will amend my review.