03/20/2013
By: liumai
Wakefield Automotive
My wife and I have previously taken our vehicles here for all repairs without any issues. I'm not sure if I just had an isolated problem or what, but I was very dissatisfied with the service I received this time. I took my car in on a Thursday for a repair. I was told it would be best to bring it back and drop it off. I did so for Saturday morning. They checked one issue briefly, but due to them not being open for a full day, the recommended that I bring it back and leave it for 2 days. I explained that this would be difficult since I use my car for work, but that I would work on it. I also asked if an appointment was necessary. I was told no. Then, I brought my car back on the following Sunday night, left for all day Monday and Tuesday, and included a note explaining that I only had 2 days to leave it. I had to borrow a car from a friend for one of those days, and I had to take a day off for the other. Monday came with no feedback regarding the car. I called twice on Tuesday. The first time I was told that someone would call me with an update later. I called again an hour and 45 minutes before the shop closed only to be told that they hadn't even gotten to it to look at it at all. I was shocked. I explained that I would have expected a call at least, but the response I was given was that I should have called before leaving it, despite having been told previously that an appointment wasn't necessary. It was presented to me as though it were my fault that they hadn't worked on the car, or bothered to tell me early enough on that they weren't going to be able to get to it by the end of the second day. I was very frustrated with the customer service, and I did not appreciate being made to feel like the issue was somehow my fault. We will not be taking our cars back to this establishment, and we will not be recommending them to anyone else.
05/13/2016
By: Ryan W.
Christian Brothers Automotive
The true test of good customer service and character doesn't happen when everything goes right. They did a great job replacing the rear differential on our van, so when the rear air conditioning system failed I took it back to them to check it out.They replaced the compressor and thought that would do the trick. Not an inexpensive repair. We drove the van for a bit and the rear air failed again. So we took it back. They fixed a leaky O ring and sealed additional lines for not additional charge. We drove it again for a bit and the rear air failed again. So we took it back and they figured it out. They made additional repairs and again didn't charge us for the additional labor or parts. They simply "made it right" as the owner promised he would. Not only that, but the owner personally delivered the van back to our house so we wouldn't have to go get it ourselves.
01/21/2013
By: scoota
Wakefield Automotive
I have seen Jeff in the past and although his work was great... honest and fast... his "bed side manner" was lacking big time. It was soup nazi from seinfeld ... his way or the highway. There is a New Management there named Renee. She handles things with great tact. The honestly is still there as my diagnosis on computer was free. She even got under there and was doing it herself! Power woman if ever saw one! She cared for my car like it was her own and even shared that they could now take care of restoration needs as well because they own Capital auto-body right next door as well. Wife backed into mailbox... again. Travis there was great and you could see the staff all loved working there. That means a lot. I have joined their family as a customer for life. Thanks again Guys.
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12/03/2013
By: Rachel A.
Import Quality Repairs Inc
John is amazing. He is honest and shoots straight. I only go to him now. He tells me what my car needs and if I can wait on a repair. When I tell you can trust him I mean it. I would trust him with the keys to my house! No lie the man is the worlds most honest mechanic (and I used to think that was impossible)! He has great prices and he is great to deal with! I live 50 min away from his shop and I still bring my car in for every need, even oil changes! If you are looking for a great mechanic who is down to earth and can help you be economical with your car he is the only man for the job!
04/21/2014
By: Joyce B.
Crossroads Automotive Group
I've not had the opportunity to do business w/this dealership as I'm not in the market for an auto at the present time but when the time comes, I will definitely explore the offerings by this company.it's willingness to pay and air a commercial about their faith and trust in the LORD JESUS CHRIST and to close on one of the busier days of the year to honor the Crucification, Death and Resurrection of Christ is enough for me to search them out. May God continue to Bless your Dealerships, Employees and especially the owner for the stand he has taken for his Lord & Savior.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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