On 1/12/2017 husband and I went to Bob Mills furniture. We spent $5115.86 on a modular couch. An investment of nice furniture to last a long while now that the kids are older. We were told 6-8 weeks delivery, we'd get a call the evening before to give us a 2 hour delivery window. On 2/10 I got a call from our sales rep letting me know he could deliver on 2/21. Great! On 2/20 I got a call letting me know they got the set in, missing two pieces. They'd investigate andI'd get a call the next day about the status. Asked can he schedule a 2/25 delivery but if they got it sooner they'd get it to us sooner. 2/23 I call because I had yet to hear anything at all despite being told I'd have an update 2/21. He says corporate is in, they're investigating, likely have to push the delivery back and he'd call back that day. 2/24 there was no call back on 2/23 so I had husband call to deal with it. Apparently two of the consoles were left behind in San Antonio. They'll refund the delivery fee (about $250.00) for the headache and they'll deliver to us on 3/2. San Antonio isn't across the globe and they knew on 2/20 it was missing so to take that long was already frustrating. But it's within the 6-8 week window so whatever. We opted to not have a partial delivery because we want to inspect each piece and have them set it up all at once. Today- 3/1 I get a call. They have one of the consoles in. One is missing. He can schedule us a Saturday 3/4 delivery, or they can bring in what they have tomorrow and then bring the last piece on Saturday. I said all at once. How does one piece make it in, but not the other?I will never purchase from Bob mills again, and I certainly don't recommend anyone else buy from them. They seem super shady. No reason when they saw two missing pieces they didn't pay to have it there the very next day to honor their delivery agreement, or pay to have it there to honor the 2nd or 3rd delivery agreement. Maybe agreement #4 will be the charm.
WOW WOW WOW WOW WOW. This place is a girl's dream. From the energetic staff to the stylish store front, to the gowns, Lacy Gains has got this dress thing down to a science. With a broad variety of styles, you are sure to find the dress of your dreams here for any pageant, prom, or formal event, along with a fun and enjoyable day of shopping. Go. To. G2.