Best 30 Dog Grooming in Waco, TX with Reviews - YP.com
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07/28/2015
By: Brigette Z.
Penelopes Pet Grooming
I have been taking my toy schnauzer Maddie here for about 3 years and they are always nice to us when we are there. They do a great job with her cuts and always ask me how I want her done since I change it up for seasons. If I have questions about things they are always respectful and give me advice on products to groom her at home with. Thank yall for taking good care of my sweet girl!
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03/19/2015
By: unkienstien
Penelopes Pet Grooming
I just can say they've done a good job on my Yorkie dog and are real curtious and careing people!!!
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05/21/2014
By: Heather C.
Penelope's Pet Grooming
Have been using them for years and have always done a great job!! Very nice people to deal with as well!
04/11/2014
By: Mark-gabriel M.
Penelopes Pet Grooming
Terrible customer service does not even begin to describe my experience. First , my appointment was never noted, and somehow that was my fault. It was made very clear that my business was not welcome, as the owner mumbled things under her breath, and even insulted me by saying, "Dont get an attitude!" I will do all I can to warn others about this skeleton of a pet grooming business. There are plenty of other more professional pet grooming businesses with a higher standard for customer service.
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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