Bad ExperienceI try to be objective when selecting a company to perform a service for me. I look at their ratings from other customers through various review sites, whether they are registered with the BBB, whether the services they advertise are as advertised and their work is within their competitors price range and finally when I do select them that they are fair and do the job right the first time.So where to begin:This Company Ratings: On an avg 3 depending, but with a bunch of 5's as of late on one site only.Member of the BBB: NoAdvertised: 24 hour emergency service. Nope. I called roughly at 2:30 a.m. for an emergency service request with no reply. Called at roughly 7:30 AM and a person answered, said the office didn't open until 8, took my information down and stated that someone will call me back. Called roughly at 9:30 because I yet to have been called back. Got scheduled for an afternoon appointment.Discounts: offered, but you have to ask for each one.Service: Issue identified that a part on a item purchased 3 yrs ago required to be replaced, Cost for the replacement part and service fees was in the " thousands" which roughly equated to 85% of the value of the entire item when purchased brand new.Unfortunately, despite the cost, I agreed to have the very needed service to be done, since I was still awaiting call backs and time was of the essence due the local weather conditions. A work order was placed and the technician left. Shortly after that, the call backs occurred and to my shock, I discovered for what work needed to be done, it could be done in the hundreds, NOT THOUSANDS of dollars.What would you do?I called roughly an hour later to cancel the work order with the expectation of being charged for the tech coming out for a service call. NOPE: I got the entire cancel fee charged to me totaling several hundred dollars. Note: read the contract Cancel fee then get several quotes before agreeing to their contract.Finally, the other companies that had called back did provide both feedback, estimates and a willingness to come by. Last company came at 9 pm. Provided a temporary fix and was scheduled for a follow up the next day.Final Result:A correct diagnosis was identified and I was educated on what caused the problem. A warranty for year for current work and prorated as a difference in the event that what was diagnosed by A-1 would come to fruition, 24 hr call service ( both by the owner and s tech on call) and a bill for less than the cancel fee charged by A-1.Hmmm now that's what I call service. A-1 you gotta some serious competition to which I will be sending them referrals
I recently experience an incident that created heat and frustration with our home A/C unit. When I got home, our new puppy had chewed the wires on the A/ C unit. Of course, this would only happen on the hottest day of the year so far. Now, keep in mind, I know that if I call my home warranty company, I would get the standard, "we will send someone out in the morning". See, this happened at 8:00pm. Well, I called A-1 American and they not only responsed within 45 minutes. When Joe came out, he was extremely professional, executed the repairs very quick, provided us with some pointers on how to combat the "wire biting dog" challenge, and also discuss preventive maintenance based on our unit condition. This service stood out to us because as consumers, we continue to run into marginal professional service. A-1 American is far above an average service providing company. Their professional approach toward service will ensure I reference their company if I ever need A/C service again.
A leaking Water Main Line under the crawlspace was causing me a real headache, not to mention a rising water bill. I called the A-1 Emergency Line and withiin 2-hours, Bryan Baines was at my front door. What a professional he is...curtious, easy to talk to, and very knowlegable. He provided a written estimate and explained the entire procedure for the replacement. I also acquired two additional quotes from two other competitors (which had better reviews on Angie's List) but Bryan's professionilism and price won the day. He arrived the next morning with his side-kick Nick (his son), and they completed the job in a timely manner. I must say, that if A-1 American relies on their technicans to provide excellent service and customer Satisfication, Bryan gets A-plus in all categories. Thanks Bryan for a job WELL DONE!
I called A-1 on Tuesday morning. James sold me the system on Tuesday afternoon. He started work early on Wednesday and worked alone until dark to bring us online. There was a glitch that caused him a lengthy delay, but he did not make us pay for it with another hot, sleepless night by his quitting early. Wednesday was cooler than Tuesday when James spent perhaps 30 minutes in our 140 degree attic examining the blower and duct work. Nevertheless, it was hard, hot work and he was working alone up and down a ladder into the attic. It goes without saying that there was no cussing, complaining, hammer-throwing, banging, excuse making, self-justification, tomfoolery or wasted time. On Thursday he returned with a crew and finished the job. The men worked well as a team.
Supreme Appliance Service
Supreme Appliance Service did an outstanding job of replacing my hot water heater. The owner Tim, the receptionist Anita, the technician Eric, and the rest of the staff were professional, hospitable, and courteous. The owner also took the time to educate me on how long my hot water heater would take to install, how long it would last for, and gave me recommendations on when I should replace it. I have had many types of vendors conduct services on my house but this company was by far the best because they corrected the problem, they over delivered and under promised, educated me, followed up before and after the service took place. 5+ stars all of the way!!!!~ReggiePortsmouth, VA (Churchland Area)
We've decreased the size of our heat pump, but I can already feel more cool air coming out of the duct vents on the far side of the house than I've ever felt. That is because James analyzed the problem, and offered a systemic solution that cools my house better and will save money month-to-month in the long run. He didn't sell is a bigger heat pump; he sold us a better, more suitable system. And I don't mean he sold me like some fast-talking high-binder, it was a soft, thoughtful approach that considered what I really needed and matched that with the products and services that their company could provide and guarantee. That's integrity!